Technical Specialist - 3DEXPERIENCE Enovia

Apply now »

Date: 18-Jun-2022

Location: Bangalore, KA, India

Company: Alstom

Req ID:251825 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

OVERALL PURPOSE OF THE ROLE:

Reporting to the IS&T ENGINEERING SOLUTIONS MANAGER, you will ensure compliance of solution deployed and overall Core Model operations in production. You will be responsible to support portfolio of applications in Engg solutions. Work with partner ecosystem, business stakeholders and IS&T stakeholders.  This role is part of IS&T organization. This role reports Solution Manager

           

RESPONSIBILITIES:

  • Responsible for monitoring and handling the tickets submitted through an incident management system
  • Prioritize and fulfill service requests and incidents resolution
  • Troubleshoot and escalate alerts that cannot be resolved to appropriate section
  • Drive Applications stabilization, making sure that user requests/complaints addressed on time with satisfaction
  • Update progress of the issues and provide relevant information for troubleshooting or for clarification
  • Work with Technical Ops team in fixing critical and complex incidents
  • Manage ticket / issues handling end to end by interacting with required resolver groups and Editor
  • Identify opportunities for process improvement and contribute to departmental initiatives
  • Responsible for improving and documenting the technical processes around application support
  • Work collaboratively with other stakeholders on problem management, change requests, managing overall issues and establishing priorities
  • Ensure the performance of daily health checks of the applications, scripts, etc
  • Build best practices of activities and continuous improvement

 

Qualifications & Skills:

 

EDUCATION: Bachelor’s Degree in Engineering

 

BEHAVIORAL COMPETENCIES:

 

  • Excellent Communication skills needed– written and oral
  • Excellent stakeholder management skills as work involves interacting with many stakeholders within and outside the organizations in partner ecosystem
  • Good team player

                                                     

 

TECHNICAL COMPETENCIES & EXPERIENCE 

 

  • 5+ years of 24X7 Production support experience in Dassault's 3DEXPERIENCE platform
  • IT Skills:  3DEXPERIENCE platform 2019X onwards (ENOVIA)
  • Language Skills hands on in Java, / TCL, / MQL / PL-SQL / TOMCAT / ETL tools Reporting,
  • Working experience in web development tools and modern HTML
  • Ability to diagnose and solve application issues
  • Experience in working with multi partner / teams in production support environment 
  • Responsible for performance and service quality for run activities for Engineering Applications
  • Secure hand between build and run activities for Core Apps
  • Incorporate process improvements and KPI adjustments for solutions for Core Apps
  • ITIL certification required. A must.
  • Experience with other multinational companies and working in other geographies preferred.

Location for the role? Travel? If yes, how much (%)-  Bangalore.  Travel very less . short term one-week travel to sites abroad and  in India.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

 

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

 


Job Segment: Business Process, Database, Developer, SQL, Java, Management, Technology