Sr Manager - Service Management

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Head of Business Intelligence & Catalogue Management in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your strategic leadership and technical expertise in a cutting-edge field. You’ll work alongside innovative, collaborative, and forward-thinking teammates.

You'll play a pivotal role in driving efficiency, scalability, and user satisfaction across IT services. Day-to-day, you’ll work closely with teams across the business (automation engineers, service request analysts, IT operations), oversee the implementation of automation solutions, and ensure the seamless management of IT service requests.

You’ll specifically take care of managing automation strategies and service request lifecycles, but also mentoring your team to foster a culture of accountability and continuous learning.

We’ll look to you for:

• Designing and implementing automation solutions to improve service delivery

• Overseeing the lifecycle of IT service requests to ensure timely and quality resolution

• Collaborating with cross-functional teams to identify and develop scalable automation opportunities

• Leading and mentoring a diverse team to drive innovation and accountability

• Optimizing workflows and SLAs for service request fulfilment

• Acting as a liaison between IT operations and business units to align strategies with organizational goals

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field

• Experience or understanding of IT operations and automation tools

• Knowledge of ITIL framework and service management principles

• Familiarity with service management platforms and Agile methodologies

• A certification in ITIL, PMP, or automation platforms

• Strong analytical and problem-solving skills

• Experience in change management and stakeholder engagement

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our flexible and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards a senior leadership role

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.