Solution Manager - Engineering applications

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Date: 06-Jul-2021

Location: Bangalore, KA, India

Company: Alstom

Req ID:131369 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  


Reporting to the IS&T ENGINEERING SOLUTIONS PLATFORM MANAGER, you will ensure compliance of solution deployed and overall Core Model operations in production. You will be responsible for support of a large portfolio of applications in Engg solutions. Work with partner ecosystem, business stakeholders and IS&T stakeholders.  This role is part of IS&T organization. This role reports Platform Manager



    • Lead  and manage run operations for portfolio of applications all Alstom footprint globally:
      • Accountable along with Business Process Owner (BPO) to collect, filter and prioritize change requests
      • Work with BPO and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process
      • Provide inputs to business in establishing business requirements, functional and non-functional specifications and advising the appropriate solutions. Translate the needs into requirements and deliverables
      • Responsible for Cost management of solutions, reporting and continuous improvement.
      • Prepare recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service owner  and decision approver of respective portfolio
    • Managing partner ecosystem for effective service delivery
      • Manage and drive partners for effective service delivery and operations for their respective application portfolio  (Incident Management, Problem management, Service Request fulfilment and Change management)
      • Monitor, track & Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLA’s/KPI’s- ensuring they are met by partners.
      • Control quality of deliverables from External partners  ( Run Daily / Weekly governance meetings)
    • Responsible for Engineering solutions Core Model consistency:
      • Ensure that core model (Solution + processes & rules) is well documented, evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently  ( co-ordinate with required stakeholders in getting the inputs)
      • Promote the use of unique Core Model, cross-businesses across stakeholder ecosystem.
    • Support Engineering solutions Roll-out, ensuring that Core Model is applied:
      • Participate, challenge and validate roll out Fit/Gap phase
      • Support KU in Roll-out Tests phases
      • Perform KU connect / business connect meetings. Accountable for customer satisfaction
      • Lead Transition to Run.
    • Provide run expertise to the sites already deployed:
      • Periodic weekly / monthly review of state of operations with key business stakeholders
      • Provide expertise to support sites on new topics / new processes deployment
      • Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites
      • Ensure operations of all Engineering applications are as per SLAs
      • Participate and lead any P1/P2 incidents pertaining to applications in production
      • Working with operations team and suppliers implement actions to continuously improve performance of applications
      • Accountability for assigned Engineering applications in operations
    • Participate and provide inputs to rest of the IS ( Information Systems) teams  ( Architects/ Projects) to maintain consistency for respective functional domain(s):
      • Provide Technical and functional expertise to support sites on new topics (new processes, new business stakes)
      • Participate / Lead pre-study of new projects concerning IS Landscape of functional domain
      • Participate / Lead new projects on his IS functional domain


Qualifications & Skills:


EDUCATION   : Bachelor’s Degree in Engineering




  • Supplier management experience required.
  • Excellent Communication skills needed– written and oral
  • Excellent stakeholder management skills as work involves interacting with many stakeholders within and outside the organizations in partner ecosystem
  • Good people management skills





  • IT Skills:   Key skill : Experience in Dassault products . esp. in 3DExperience platform ( CATIA / ENOVIA / DELMIA) and / OR IBM rational products & solutions)
  • Language Skills: Knowledge of Java, Apache, PL/SQL, TOMCAT, ETL tools, Reporting,
  • 10+ years IT experience. Production support experience managing teams required – 5 years
  • Responsible for performance and service quality for run activities for Engineering Applications
  • Manage partners for Infrastructure Run activities for compliance with Quality & Service Agreements for Core Apps
  • Secure hand between build and run activities for Core Apps
  • Incorporate process improvements  and KPI adjustments for solutions for Core Apps
  • ITIL certification required. A must.
  • Experience with other multinational companies and working in other geographies preferred.
  • Location for the role? Travel? If yes, how much (%)-  Bangalore.  Travel very less . short term one-week travel to sites abroad and partner locations in India.



An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

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