Service Delivery Specialist

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Date: 07-May-2021

Location: Bangalore, KA, India

Company: Alstom

Req ID:103229 


We create smart innovations to meet the mobility challenges of now and the future. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses, autonomous subways, signalling and digital mobility solutions. Joining us means joining a truly global community of 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.



Reporting to the service delivery And Project manager from Cloud and Compute team , Service delivery manager is the primary interface between the Compute and Cloud and related Providers, internal IS&T, Alstom Business Solution functions and Business for in scope Service Delivery and Projects



Key Responsibilities & Accountabilities:


  • Maintain Business Relationship and Service management In Compute and Cloud side
    • Making the relationship between Compute and Cloud customers inside and outside IS&T organisation.
    • Organise weekly / monthly session with all business partners in all Alstom regions  to present Cloud and Compute in scope activities, projects and new services
    • Manage and report with a dashboard any compute and cloud escalation coming from business or any other compute and cloud clients and build the associated action plan to mitigate business issues
    • Communicate with IS&T team leaders  to evaluate joint initiatives and proposals to see how they align with established roadmaps and business priorities.
    • Contribute to the continuous improvement Plan and traceability of actions related to Compute and cloud activities.
    • Keep Compute and Cloud clients of new approaches to service delivery which could be applied within ALSTOM by compute and cloud and related providers
    • promote the best practices in use within the IS&T organisation for every services related to Compute and cloud
    • Contribute to the Business transformation by ensuring the compute and Cloud communication with Alstom IS&T and Business when required


  • Manage all the Infrastructure Project Demands coming from Alstom requesters (cloud and compute demand management process)
    • Regular meetings with IS&T PMO team to catchup all new incoming demand involving compute and cloud
    • Manage the Project Pipeline of all IS&T project requesting Compute and Cloud Support and providers execution ( yearly Roadmap)
    • Make the first assessment of each of the demands for compute and Cloud
    • Organise internal meetings for people assignment on all demands coming into  the  compute and cloud ( Architecture / Service delievy and Projects/ Operations)
    • Ensure the team workload updated on weekly basis (capacity management)
    • Ensure all projects and services in the pipeline to the cloud and compute Team  and associated partners.
    • Ensure standard service delivery with a particular focus on Services and Projects Delivery



  • Graduated with an engineering degree, preferably in information technology,



  • Minimum of 7+ years of experience in Business RelationShip  management  and/or  Service delivery management


Competencies and Skills :

The Business Relationship manager role is typically a senior-level position, for which candidates need a wide range of experience, hard and soft skills and education to fill the job requirements.


  • Strong knowledge and experience of data centre IT infrastructure:
    • Cloud
    • Project management
    • Service delivery management
    • Processes
  • Agile methodology
  • Assertiveness and diplomacy
  • Highly skilled negotiating and problem-solving skills
  • Leadership skills
  • Ability to be collaborative and to encourage collaboration
  • Strong verbal and written communication skills are required
  • Experience in planning engagements
  • Strong communication, leadership and change management skills. You are result oriented and show intellectual curiosity and creativity.
  • Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of Alstom
  • German language skills will have a real added value in the New Alstom context

We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.



Job Segment: Data Center, Project Manager, Change Management, Technology, Management