SPECIALIST- O365 Teams / SharePoint

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Date: 15-Apr-2021

Location: Bangalore, KA, India

Company: Alstom

Req ID:101368 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

Reporting to IS & T Infrastructure Operations Manager, as an L3 engineer you will be supporting Microsoft Teams and SharePoint. You will  be the first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower and follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination nPrepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members.

10-12 years of experience and very strong knowledge in supporting / maintaining SharePoint workflow and site customization, Administration,  Unified Communication, Microsoft Teams in an enterprise environment.

 

Key Responsibilities & Accountabilities:

 

Teams
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  • Strong knowledge on Microsoft Teams administration.
  • Expertise in Teams Enterprise Voice and Teams Conferencing solution includes Teams meeting Broadcast.
  • Very good understanding of Microsoft Teams Architecture in enterprise level.
  • Very good understanding of VOIP SIP, RTP/RTCP, SRTP, HTTPS/HTTP, DNS, DHCP protocols.
  • Experience on Microsoft Teams signaling flow and various troubleshooting methods.
  • Ability to configure and manage PSTN Voice gateway, SBC, SBA, PBX.
  • Knowledge on Teams Direct Routing is a big plus.
  • Experience in Configuring, managing IP Telephony.
  • Knowledge on VOIP Phone and VTC (Video Tele Conferencing) is a big plus.
  • Experience in setting up the Teams Enterprise Voice/Meeting policies.
  • Expertise in troubleshooting the Teams call quality issues, mainly into log analysis.
  • Familiar with Wireshark, Netmon, Snooper, Putty, Teams monitoring & reporting tools.
  • Experience with using PowerShell to maintain Microsoft Teams.
  • Ability to assist Microsoft Teams Enterprise voice, conferencing, Call quality issues, Meeting broadcast related issues.
  • Troubleshooting skills on basic networking, firewall ports.
  • Very good understanding of audio/Video codecs.
  • Ability to work on P1/P2 incidents as an individual contributor.
  • Realtime incident Handling (Providing L3 support related issues)
  • Able to support IT corporate requirements outside the normal business hours.
  • Able to work independently with minimal supervision.
  • Excellent communication and customer service skills with strong attention to details and highly organized.
  • Experience in using a Helpdesk based ticketing system like ServiceNow is a plus.
  • Providing root cause analysis for the problems.
  • Status reporting (Reporting availability, Server Health, Issues addressed, Service levels)
  • Should familiar with ITIL process like Incident/Problem/Change/Release/CMDB Management. 
  • Microsoft Office 365 certification is plus.
  • Work on defining types of Service Request, Provisioning and Service request Management.
  • Good Knowledge with other components of Microsoft Teams is added advantage.
  • Contribute to develop Run standards with Design Authority and Drive Innovation along with Suppliers in the ecosystem.
  • Analyze facilities bandwidth requirements and system interdependencies along with other IT towers. Contribute to capacity planning models.
  • Drive efficiency and reduce the Operating cost of the Infrastructure.
  • Collaborate with business partners and the various IT functional areas to prioritize projects, and develop and implement system plans that address the functional requirements of the business, and adhere to established strategic business and systems objectives

 

SharePoint
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  • Performs routine maintenance tasks for Microsoft SharePoint systems such as backups, patch management and hotfixes.
  • Develops strategies to manage the frequency of appropriate support package/patch application.
  • Monitors health of SharePoint systems and provides appropriate recommendations, when required.
  • Coordinates and validates activities.
  • Manages SharePoint site quotas and file size limits.
  • Perform copying and moving of SharePoint sites.
  • Managing services and scheduled jobs within the SharePoint environment.
  • Creating new SharePoint sites and lists, installing web parts.
  • Contribute in backups & restore process for business critical data.
  • Responsible for SharePoint site migration projects.
  • Deploys custom developed and third-party SharePoint solution packages.
  • Provide L3 technical supports.
  • Manage configuration, storage and permission of SharePoint system.
  • Supervises the monitoring procedures and evaluates problems identified by team members.
  • Ensures that capacity workload modeling and availability analysis is performed.
  • Monitors system-operating capacity in terms of disk space, storage, memory and CPU utilization.
  • Monitoring SharePoint disk space usage for site collections.
  • Manage SharePoint content DBs growth by providing monthly report to management and increase capacity where required.
  • Reviews performance and control reports.
  • Recommends settings changes to the operating system to improve performance and reliability.
  • Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning
  • Leads or provides technical direction for the planning, designing, and execution of testing efforts.
  • Ensures that tests evaluate all possible impacts on the current infrastructure or a
  • Recommends performance metrics.
  • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.
  • Documents, monitors, reports, and manages the resolution of issues.
  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
  • Documents problem status and resolution.
  • Develops checklists and scripts for resolving routine problems.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

 

 

Job Type:​Experienced​


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