Release & Defect Process Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Technical Incident Manager in Bangalore we’re looking for?

Key Responsibilities:

Defect Management:

• Manage the complete defect lifecycle from identification to resolution.
• Coordinate with QA, Development, and Business teams for defect triage and prioritization.
• Track and report defect metrics, trends, and KPIs.
• Facilitate root cause analysis and continuous improvement initiatives.

Release Management:

• Plan and execute software releases across development, QA, UAT, and production environments.
• Ensure release readiness through validation of deployment plans, rollback strategies, and stakeholder sign-offs.
• Maintain and communicate release calendars and schedules.
• Conduct post-release reviews and implement feedback.

Change Management:

• Ensure all changes follow the defined change management process.
• Review and assess change requests for risk, impact, and readiness.
• Coordinate with CAB (Change Advisory Board) and ensure proper documentation and approvals.

Collaboration & Governance:

• Responsibility for running process adoption program with various stakeholders and ensure 100% adoption and compliance to the process.
• Document, Publish and periodic review of the process documents as per Alstom QMS process

• Act as the central point of contact for all defect, release, and change-related communications.
• Lead defect triage meetings, release planning sessions, and war rooms during critical incidents.

Required Skills & Qualifications:

• 7+ years of experience in IT with at least 5 years in Defect, Release, or Change Management roles.
• Stakeholder Management
• Program Management
• Strong experience with Change Management processes and tools.
• Hands-on knowledge of ServiceNow for change and incident tracking.
• Familiarity with SDLC, Agile, and DevOps methodologies.
• Excellent communication, coordination, and analytical skills.

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.