Regional Business Process Expert - Services

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Date: 02-Mar-2023

Location: Bangalore, IN

Company: Alstom

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.    


About Alstom in India

Alstom has established a strong presence in India. Currently, the company is executing metro projects in several Indian cities including Chennai, Kochi and Lucknow where it is supplying Rolling Stock manufactured out its state of the art facility at SriCity in Andhra Pradesh. In the Mainline space, Alstom is executing Signaling & Power Supply Systems for the 343 Km. section on World Bank funded Eastern Dedicated Freight Corridor. Phase 1 in the construction of the new electric locomotive factory for manufacturing and supply of 800 units of 12000HP locomotives is also complete at Madhepura, Bihar while the depot at Saharanpur, Uttar Pradesh is ready to commence operation. Alstom has set up an Engineering Centre of Excellence in Bengaluru, and this coupled with a strong manufacturing base as well as localized supply chains, is uniquely positioned to serve customers across the globe. Today, Alstom in India employs close to 3600 people and in line with Government of India’s ‘Make in India’ policy initiative, Alstom has been investing heavily in the country in producing world class rolling stock, components, design, research and development to not only serve the domestic market, but also rest of the world. India



  • The Business Process Owners for the corresponding metier
  • The Quality & Logistics Key Users on the sites
  • The other Regional Business Process Experts of other regions
  • The IS&T referees
  • The GSI Project team



  • Accenture consultants during GSI deployments
  • Accenture RUN team for service requests and incidents





  • The Regional Business Process Expert is the métier referee for the Region in charge.
  • The RBPE submits the gap analysis to Global BPO before new IS implementations
  • He (she) supports new IS implementation and validates closure of implementation
  • He (she) communicates and ensures the process model is applied in his Region according to the appropriate tool.
  • During implementations Regional BPE helps sites for developing training sessions (as defined by Program), coaching KU & Roll-outs.
  • The Regional Business Process Experts submits the change requests coming from KU to Global BPO in order to approve the change to the Core Model
  • The Regional Business Process Experts creates, sustain & develop Key Users networks.
  • The Regional Business Process Owners validates training guides for the Region
  • The Regional Business Process Owner are the firsts entry points for key users & department heads concerning their métier in the related Region
  • They capture the benefits from the expected added value from GSI


  • The Regional Business Process Owner ensures the appropriate support to Key-Users concerning his perimeter.
  • During the solution implementation :

Regional BPO monitors incidents & defects raised by the sites (Key Users). They can propose workarounds. They validate the solution proposed by program and its implementation. He (she) is the entry point for issues raised, for issues characterization & supervise the problem solving with the IS referee.

  • The Regional Business Process Owner proposes process upgrades to Global BPO coming from his expertise or other workshops with regional teams IS referees and other BPOs.
  • He animates the Regional KU networks
  • The Regional Business Process Owner assesses the KU competencies for skill matrix & development management of the KU (linked with Central).
  • The Regional Business Process Owners puts in place and manages usage control  ensuring that end-users are well using the system, by assessment performed.
  • The Regional Business Process Owers can extract, they consolidates & analyzes indicators coming from sites (effectiveness metrics & KPI) in order to share it and build action plan with Central Teams (Sourcing Performance Manager, Global BPO)


Qualifications & Skills:



  • Bachelor of Engineering degree
  • SAP Certification preferred



  • Focused on continuous improvement, & effciency.
  • Capacity to train Key-Users and follow their technical skill.
  • Operational leadership to be the voice of the Processes Metier in his Region
  • Strong communication skills



  • Customer Service modules in SAP
  • Knowledge of preventive and corrective repairs business
  • Integration with MM/SD/PP modules within SAP
  • Service execution systems
  • Business Intelligence and Qliksense
  • SAP knowledge regarding the metiers of planning, WM, MM, PP and QM modules



  • Minimum 8 years experience, with a perfect knowledge and experience of the operational processes used on sites
  • Technical as well as management skills required 
  • Language Skills: Proficient in English language
  • IT Skills: MS office tools (Word, Excel, PowerPoint), SAP, MS Sharepoint

Alstom is committed to create a diverse & international working environment,  that reflects the future of our industry, our clients and end-users.  As an employee, you will have a unique opportunity to continue to build your career and directly contribute to the expanding growth of the global transport industry

Job Segment: Business Process, Facilities, BPO, Business Intelligence, Performance Management, Management, Operations, Technology, Human Resources