PLM Technical Support Specialist

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Date: 16-Nov-2021

Location: Bangalore, KA, India

Company: Alstom

Req ID:196923 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   



Reporting to the IS&T Senior Technical lead for Engineering applications, you will be in charge of supporting and maintaining the new Alstom PLM digital platform based on Dassault Systèmes 3DEXPERIENCE solutions (CATIA V5-V6 / DELMIA V6 / VPM) and you will act as a control tower to ensure overall consistency on its applicative landscape. Additional know-how of Team Center PLM solution is a bonus. Basic functional knowledge on CATIA V5-V6 is a big plus


Roles and Responsibilities:

  • Knowledge and ability to contribute to the support and maintenance of 3DEXPERIENCE (primarily CATIA / DELMIA)
  • Ability to debug issues in Native apps (primarily CATIA V5-V6 and DELMIA) using competent methodologies and to liaise with the business and partners to immediately provide a workaround and fix the issue
  • Build best practices on support activities and continuous improvement
  • Provide technical and domain expertise on complex topics
  • Support internal operations and partner teams with technical expertise on critical and complex incidents
  • Control and drive, cross functional applications issues including interfaces
  • Liaise with Dassault Systems on performance and architectural topics
  • Maintain technical solution referential & design documentation
  • Control quality of partners deliverables
  • Develop, change, and improve processes


Educational Requirements

  • Graduated with an engineering degree in information technology


Work experience

  • More than 7 years of experience PLM solutions in various support roles



  • You have worked for global companies either as a service provider or as a customer, ideally both roles
  • You have deep technical knowledge on the Dassault Systèmes 3DEXPERIENCE platform regarding application support, infra and technical architecture
  • Ability to debug logs, traces, and to liaise with the business to debug Technical issues and provide a solution
  • Ability to debug issues on Native apps and ability to immediately provide a workaround and fix the issue
  • You have deep technical knowledge on interfaces between PLM-PLM and PLM-ALM
  • Experience in delivering releases based on the DevOps model
  • You have solid knowledge on IT infrastructure systems: server, database, network, storage, virtualization technologies (Azure, VM, VDI, VDE, etc.), infra sizing
  • Keep have deep understanding and knowledge on performance improvement topics of Dassault Systèmes 3DEXPERIENCE
  • Strong understanding in System Engineering
  • Strong experience on data migration
  • Understanding of development languages particularly Java, HTML5 and JSP
  • Experience in administrating Linux and windows-based servers
  • Experience in development and executing small batch files
  • Ability to deliver small CIs
  • You demonstrate good communication, efficiency, and ability to execute. You are result oriented and show intellectual curiosity and creativity.
  • You have a very strong leadership and are business value oriented.
  • Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

Job Segment: Technical Support, Database, Developer, Java, Linux, Technology