PLM - Key User (KU) / Trainer

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Date: 25 May 2024

Location: Bangalore, IN

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide. 


Job Title (Job Code):       PLM Rolling Stock (RSC) Key-User (KU).

Applicable for domains: Engineering, Industrial, CCM.


  • The PLM4A RSC site Key User is the Métier/Tools referee (Engineering, Industrial or Transverse) for his/her Site.
  • In “running” phase, Key-user is the first level of support for operational users.
  • He/She ensure that the “Core model” Solution is well understood and used at plant level, according to processes & rules issued by the métier.
  • Support site Digital Continuity Officers (DCO) / Programme Manager (PM) in deployment and cultural change activities
  • He/She is the main interface between :
    • PLM4A RBPEs (Experts)
    • End-users
    • Central M&T (Methods & Tools)


  • Monitor site maturity level (processes and solution adhesion) against target


Note: this position is in the continuity of current Delmia or DMA KU positions.


Reports directly to:

  • The head of stream he is dedicated to (department director or other manager).


Reports functionally to:

  • Regional organization (RBPE)
  • DCO

Direct reports

  • -


Functional reports

  • -

Network & Links



  • PLM4A RSC Region Deployment Manager & RBPEs
  • Site RSC management (incl. SED, SID)
  • Site RSC Engineering, Industrial & SC KUs / Métiers
  • PLM4A KU network
  • PLM4A Program teams
  • IS&T of the site (if any)






  • Key-User ensures the appropriate support to end-users concerning his perimeter
  • Key-User trains end-users, both for process appropriation and IS  tool, in stabilized mod. The KU has been trained to train the trainer cessions. In deployment phase, Key-user, will be help by deployment team.
  • Key-User is capturing incidents & defects raised by end-users. He/She processing characterization of issues. Whenever possible, He/She contains them by workaround. He/she expresses issues & transmit them to the appropriate support team
  • Key-user consolidate needs of enhancement in this domain at plant level:
    • Identifies business needs and writes request for change
    • Propose methodologies improvements to RBPE who will request the validation of Central M&T
  • Key-User are in charge to test new functionalities or other upgrades of the solution
  • Key-User is the leader of coherence of data for his stream within his/her site
  • Key-User puts in place and manages IS usage control, ensuring that end-users are well using the system ( according to core model rules).
  • Key-User support RBPE for local translation of documentations
  • Key-User manages the accounts access in his stream, according to internal control rules
  • On request, supports RBPE in cross functional workshops/methodologies or in support mission to other sites   







Educational Requirements


  • Graduated from University or Engineering School





  • Experience of 5 years minimum in the Industry
  • Knowledge on RSC Engineering / Industrial processes and M&T



  • Railway Industry

Competencies & Skills

  • Essential leadership to drive technical solutions.
  • Ability to Train others.
  • Ability to work in an international environment
  • Problem Solving abilities
  • Conversant with IT tools
  • Continuous improvement spirit
  • Team spirit
  • English fluent
  • Synthesis & good communication
  • Resilience

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Job Segment: PLM, Management

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