Operations Analyst- Network Security 1

Req ID:452985 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

OVERALL PURPOSE OF THE ROLE:

• Reporting directly to the Network Security Manager, the Network Security Analyst  will be part of the Operations team handling tickets raised in SNOW – Incidents,Changes  and  Service requests for Firewall Flows implementation  in alignment with security policy of Alstom.
• He/She should perform in depth diagnostics and troubleshooting using required Networking tools and Firewall Manager and Skybox Orchestration tools. He/She should assist Alstom business users with End to End testing or Troubleshooting of Networking  related to Firewall Flow opening
• He /She should be able to reproduce end user issues to verify problems and document steps as Knowledge base for other Support teams  and Operations teams in Alstom Network services.
• He/She should ensure any actions performed is in compliance with Alstom IS Security policy regulations.

RESPONSIBILITIES:

The Network Security Analyst is Operational support team member for Firewalls under his/her responsibility

• Flow or Rules Implementation on Firewalls.
• Logical Post Validation after Implementation
• Policy Overview and Optimization
• Support in Security Compliance /Audit
• IPSEC VPN Tunnel Configuration and Coordination E2E.
• Firewall Policy management and compliance.
• Support Security Incident Investigations
• Handle Emergency Business requests on Flow opening in Priority

You will interact on a regular basis with IS&T E2E PM, Local IS&T Business Partners, Solutions Architects, Functional team, Business end users and Operations teams

Qualifications & Skills:

EDUCATION

• Diploma or Bachelor’s Degree in Engineering
• IT Support engineer having  3+ years of experience in Firewall Rules implementation , ideally with an basic understanding of  IS and Network Security Policy framework

BEHAVIORAL COMPETENCIES:

• AGILE - Act quickly, anticipate, learn and adapt continuously
• INCLUSIVE - Embrace differences and work as a team
• RESPONSIBLE - Keep our commitments towards internal and external stakeholders (employees, customers, passengers, society)

TECHNICAL COMPETENCIES & EXPERIENCE 

The Network Security Analyst  follow and comply with  below actions in line with the security policy in  all actions involved related to Firewall Flow Implementation Services.

1. Risk analysis – perform risk analysis and identify mitigation plan when relevant  - 1 Year
2. Skybox Orchestration Tool –  2+ years
3. Check Point and Fortinet managers – 2 Years
4. Incident management – Manage Tickets raised by Alstom end users within configured Response and Resolution SLA –  2 to 3 Years
5. Service Request Management – Manage Service requests raised and approved by business for implementation as per SOP in place – 2 to 3 Years
6. Problem Management – Ensure to document RCA and submit corrective and Preventive action on time with remediation – 1  Year
7. CSI( Continual Service Improvement) and Tasks automation to  improve End user experience – Should be aware
8. ITIL Service process /Quality reviews – Level 2
9. Operational Support /Process documentation skills – Level 2
    

EXPERIENCE / SKILL SET

• Should have good experience working on Flows implementation on Checkpoint and Fortinet Firewall Managers and operational management.
• Should Have Hands on Experience on Skybox Orchestration Tool.
• Good understanding of security tools and mechanisms (IDS/IPS, antivirus, anti-malware, authentication mechanisms, DNS, IPAM, PKI, encryption, etc.)
• Knowledge of ISO 27002 Security Controls.
• Network Security Basic understanding of all components required for Organization security.

• Language Skills: Proficient in English language
• IT Skills: MS office tools (Word, Excel, PowerPoint) for Reporting
• Able to identify and document specific security issues, propose resolution options, and interpret matters from the perspective of involved stakeholders
• Excellent written/verbal/communication, listening and facilitation skills

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

Job Type:​Experienced​