Operation Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time **Operations Manager** in **Bangalore** we’re looking for?

Your future role

Take on a new challenge and apply your **expertise in IT operations and stakeholder management** in a cutting-edge field. You’ll work alongside **collaborative, innovative, and driven** teammates.

You'll ensure the compliance, performance, and continuous improvement of engineering solutions in production. Day-to-day, you’ll work closely with teams across the business (e.g., development, infrastructure, and business teams), manage partner ecosystems for effective service delivery, and oversee the transition of solutions from build to run, and much more.

You’ll specifically take care of **leading run operations for a portfolio of applications and ensuring alignment with the Core Model**, but also **supporting stakeholders in deploying new processes and solutions.**

We’ll look to you for:

• Leading and managing run operations for a portfolio of applications, including incident management, problem resolution, and SLA adherence

• Building strong relationships with business stakeholders, ensuring customer satisfaction, and prioritizing change requests

• Driving partner ecosystem performance to deliver effective service and ensuring quality deliverables

• Maintaining Core Model consistency and ensuring it evolves without local deviations

• Providing inputs to IS teams to maintain functional domain consistency and supporting new projects

• Driving continuous improvement initiatives and cost management for solutions

• Ensuring compliance with security, audit, and regulatory requirements

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• A degree in Information Technology, Computer Science, or a related field

• 10+ years of overall IT experience, with at least 5 years in 24x7 production support

• Hands-on experience with tools such as Power Apps, RPA solutions, Java, Apache, PL/SQL, TOMCAT, ETL tools, and reporting solutions

• Knowledge and experience with engineering applications like Dassault Systèmes tools (CATIA, ENOVIA, DELMIA, 3DEXPERIENCE Platform) and other PLM/CAD/CAM/CAE tools

• Familiarity with monitoring tools (e.g., Dynatrace), ticketing systems (e.g., ServiceNow, Jira), and cloud platforms (e.g., AWS, Azure)

• An ITIL certification is required

• Strong stakeholder management, communication, and problem-solving skills

• Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments

• Experience with process improvement initiatives and partner ecosystem management

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our **flexible and dynamic** working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership roles in IT operations and engineering solutions

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.