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Networks and DDI Analyst

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Date: 09-Jan-2019

Location: Bangalore, KA, IN

Company: Alstom

The Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known: environmental challenges, population growth, urbanization and increasing demands for mobility.
With 6B€ of Sales and around 30,000 employees based in over 60 countries, Alstom develop & market the most complete range of systems, equipment and services offered today in the railway sector. Today we offer our customers solutions that feature a seamless blend of diverse technologies, ensuring optimal interfaces, along with flexible implementation and real synergy in innovation.
 

Networks and DDI Analyst - operations, is&T

Based:  Bangalore, India

JOB PURPOSE :

Reporting to IS & T Infarstructure Operations Manager, you will be in charge of  Level 1 escalation @ Technology  level  and to all deliverables related to LAN Operations.

Key Responsibilities & Accountabilities:

  • Responsible for effective coordination with supplier(s) for provisioning, installation /configuration, operation, and maintenance of  LAN and WAN  components.

  • <p style="background: white; color: rgb(0, 0, 0); line-height: 15pt; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Maintenance and troubleshooting of a proprietary IP Address Management (IPAM) System.
  • <p style="background: white; color: rgb(0, 0, 0); line-height: 15pt; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Fulfilling Business requests in a professional and courteous manner. 
  • <p style="background: white; color: rgb(0, 0, 0); line-height: 15pt; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Supporting Business base through proactive analysis and designs to ensure optimal system uptime.
  • <p style="background: white; color: rgb(0, 0, 0); line-height: 15pt; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Managing Enterprise DNS/DHCP/IP Management duties with requirements and expectations similar in scope to large complex organizations.
  • <p style="background: white; color: rgb(0, 0, 0); line-height: 15pt; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Managing Domain Names (acquisition, renewals, and retirement) through multiple accredited registrars.
  • <li style="color: rgb(0, 0, 0); font-family: "Arial",sans-serif; font-size: 10pt; font-weight: normal;"> <p style="color: rgb(0, 0, 0); line-height: normal; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: "Arial",sans-serif; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-font-style: normal;">To support and maintain full functionality of equipment and applications provided by the DDI team. <li style="color: rgb(0, 0, 0); font-family: "Arial",sans-serif; font-size: 10pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); line-height: normal; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: "Arial",sans-serif; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-font-style: normal;">Ensure all aspects of the environment are maintained efficiently with minimal disruption to Business. <li style="color: rgb(0, 0, 0); font-family: "Arial",sans-serif; font-size: 10pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); line-height: normal; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: "Arial",sans-serif; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-font-style: normal;">Work effectively as part of the global team to drive infrastructure deliverables and support requirements. <li style="color: rgb(0, 0, 0); font-family: "Arial",sans-serif; font-size: 10pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); line-height: normal; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: "Arial",sans-serif; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-font-style: normal;">Ensure that standard ITIL processes are followed correctly and appropriately, e.g. problem management, incident management, release management, change management and configuration management. Implement ITIL best practice where applicable.
  • <p style="background: white; color: rgb(0, 0, 0); line-height: 15pt; font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 10pt; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: "Arial",sans-serif; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-font-style: normal;">Identify, monitor, drive and track service improvements creating and managing a culture of continuous improvement.
  • <li style="color: black; font-family: "Calibri",sans-serif; font-size: 11pt; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo2;">Assesses risks and identifies issues and solutions to timely and efficiently achieve program goals or project objectives while maintaining quality standards. <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo2;">Maintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutions <li style="color: black; font-family: "Calibri",sans-serif; font-size: 11pt; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo2;">Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization. <li style="color: black; font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo2;">Develop and maintain measurable health and performance metrics; Assess performance to ensure that it meets the present and future needs of the business. <li style="color: black; font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo2;">Provides capacity planning recommendations to senior management <li style="color: black; font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo2;">Contribute to develop Run standards with Design Authority and Drive Innovation  along with Suppliers in the eco-system. <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt;"> 

    MAIN CHALLENGES OF THE ROLE :

  • In the context of separation (acquisition by General Electric of Alstom’s Thermal Power, Renewable Power and Grid Sectors), Alstom Transport needs to set in a short time frame an Operations team that manages a strategic vendors ecosystem and major end to end processes (Incident Management, Problem Management, Capacity Management, Change Management). The new Alstom sourcing strategy will rely on Global Partners in charge of delivering global services and will introduce a MSI role.

  • <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: bold;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l1 level1 lfo2;">In this context the management of the end to end processes will rely on a multi-supplier ecosystem to coordinate. <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: bold;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l1 level1 lfo2;">The Operations team will have a critical role during the transition period to ensure business continuity for around 30,000 employees <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: bold;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l1 level1 lfo2;">The MSI Supplier will help to set up the Operations organization and processes, operate some activities and then transfer them to Alstom <li style="color: black; font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;">

    PROFILE : 

  • To be considered for this role, candidate need to demonstrate the following skills experience and attributes:    

  • <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Bachelor’s/Master’s degree in Engineering/Technology or related field <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Minimum 6 years of relevant IT experience <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Professional industry standard certifications like CCNA/NP/IP/IE etc.will be an added advantage <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;"><span style="font-family: "Arial",sans-serif; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-font-style: normal;">Relevant product knowledge including knowledge of DNS, DHCP, IP Address management , QIP, Infoblox, efficientIP, VBA, Linux shell scripting, SQL <li style="color: rgb(51, 51, 51); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Experience in an operational role working directly with internal and external customers, trouble ticketing systems, and incident management <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Must understand and have worked in an operational environment such as a NOC or IT for 2 - 4 years <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Demonstrated leadership experience in the area of Network Operations <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Proven planning, prioritization, and organizational skills <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Demonstrated drive for continuous learning, results-orientation, and teamwork <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Ability to drive change through innovation & process improvement <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Ability to manage projects and drive action items with customers and cross-functional peers <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Proven crisis management skills <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Professional & concise communication (written & verbal) <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Good Understanding of  Disaster Recovery planning,  Resiliance and High availability features. <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Strong analytical skills with demonstrated problem solving ability. <li style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: rgb(0, 0, 0); font-family: "Calibri",sans-serif; font-size: 10.5pt; font-style: normal; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">Project management skills with a proven ability to design workable solutions will be an added advantage. 

Why Work  for Us?  At Alstom Transport, we offer you the opportunity to unleash your potential and reinvent yourself. As a future employee, you will have a unique opportunity to drive our organization forward, while continuing to build your career and contribute to the expanding growth of the global railway industry. More about Alstom Transport: www.transport.alstom.com


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