Network Analyst

Req ID:456089 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

JOB PURPOSE :

Reporting to IS & T Network Operations manager the Network Analyst  (WAN Engineer) will assist the Network operations team for end to end management of  all  CPA WAN links under SDWAN platform .  The Network WAN Engineer will be responsible to work along with the team to come up with operational enhancements at the right time to accelerate the Network Operations team in providing excellent service to Business.

1. Should have work experience in dealing with day to day Telco / ISP service Provider for Circuit Issues for an Enterprise network.

2. Work hand in hand with Alstom’s MSP in identifying circuit related issues.

2. Day to Day NOC Operations.

3. Manage Outages in the Network and push Providers to fix circuit related issues within SLA’s

4. Handle Escalation’s on time to ensure with Minimal Turnaround time.

5. Maintain the Uptime of the network at 100%.

7. Should Monitor the Network and help in planning maintenance activities ( via changes ) timely as notified by different Telco vendors .

8. Should work on building redundancy and elimination of Point of Failures.

9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism whenever applicable.

10.Provide backend support to cross functional teams for new provisioning and Fault Repair.

11.24 * 7 Rotational shifts

12. Should be Responsible for Inventory Management.

14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

15. Should analyze fault trends and plan preventive actions.

16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

MAIN CHALLENGES OF THE ROLE :

•In this context the management of the end to end processes will rely on a multi-supplier ecosystem to coordinate with.

•The Operations team will have a critical role to ensure business continuity for around 60,000 employees

 PROFILE :

Technical Requirements:

1. Should have Good Knowledge of Routing & Telco related troubleshooting & debugging

2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, WAN, NAT , SDWAN etc

3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Velocloud VCE’s.

4. Should have worked on NMS Tools and have understanding of SNMP Protocol.

5. Should have Good understanding of Fiber Technology.

9. Must have done preferably a Bachelors Degree or Diploma in Computer applications.

10. CCNA Certification is Preferred.

Communication, leadership, interpersonal and teaming skills

 •Strong oral and written communication skills

•Strong listening, feedback, negotiation and conflict resolution skills

•Ability to build trust and work collaboratively

•Effectively communicate at the business stakeholder, process and technical levels

•High level of initiative, self-motivation, resourcefulness, collaboration and patience

Builds strong networks within and across functions / geography

 •instill a level of confidence in team members and key stakeholders

•Displays consideration and respect for others

•Facilitates effective team interaction

•Acknowledges and appreciates each team member's contributions

•Manages stakeholder expectations effectively

Work management, organization and planning

•Focuses on the most critical issues that have the highest impact on the organization and business needs

•Works effectively with ambiguity / fluctuating priorities and constraints

•Able to manage multiple initiatives with short and long term priorities

•Able and willing to be hands on and get involved in detail if necessary

Customer and Business focus

•Strong orientation towards internal customers

•Ability to successfully implement change through relationships built on a local, regional and global level

     Values and Ethics

•Self-motivated, self-guided and results-oriented

•Ability to maintain a high level of confidentiality

•Treats all others with respect; generates trust and performs role with highest level of integrity

•Seeks to exceed expectations and acts on feedback

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

Job Type:​Experienced​