Manager, Continuous Improvements & Transformation

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Date: 17-Jan-2023

Location: Bangalore, IN

Company: Alstom

Req ID:325398 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 



The role will provide identify, plan and execute all continuous improvement initiatives across the 3 Global Finance Centers and will be responsible for meeting / exceeding quality and continuous improvement objectives. Our 3 centers are based in Cluj - Romania, Cebu - Philippines and Bangalore and employ nearly 600 people.





Quality processes:


  • Identify, plan and execute continuous improvement ideas and support strategy deployment via operational teams
  • Monitor progress and provide organization-wide visibility of continuous improvement initiatives, track via metrics/KPIs (progress and value) from these efforts to help decision makers allocate resources and recognize success and building the GFC branding.
  • To work effectively with other leaders to standardize processes and develop best practices across both traditional and controlling activities.
  • Work in cross functional teams to execute the strategy and escalate as necessary to remove roadblocks
  • Develop pipeline of CI team members able to drive business results
  • Provide training, coaching and support individuals and teams to better equipped to drive improvement actions
  • Provide leadership to quality functions to promote transactional quality control, Causal Analysis, FMEA, Kaizens, VSM, Green / Yellow belt projects
  • Support global initiatives towards continuous improvements
  • Drive quantitative analysis of process data to identify trends, patterns and other performance indicators and forecast and early warnings
  • Organize and lead appropriate governances on quality and continuous improvements
  • Integrate continuous improvement approaches and techniques during and after the transfer of the processes from the different Regions to GFC
  • Ensure the delivery of reliable and timely information to GFC leadership teams


People :

  • Create, Retain and Develop a strong team with the necessary skills and expertise to ensure a high quality of service
  • Effective Performance Management by
    • Setting right objectives in a timely manner
    • Giving timely feedback
    • Assess competencies, identify and execute development needs
  • Maintain high level of motivation within the team


Customer :

  • Constantly listen to the voice of customers and stakeholders and convert them to improvement actions
  • Maintain constant communication with regions and counties to improve visibility of KPIs, improvement actions and status
  • Act as the business partner to the teams within and outside GFC in accelerating value delivered by GFCs
  • Participate in customer governance with the regions
  • Build and maintain healthy rapport and trust with all up-stream and down-stream stake-holders to the processes in the regions





  • Other teams within GFC
  • Cross functional teams outside GFC
  • GFC leadership teams
  • Country/ Region finance leadership team




Qualifications & Skills:



Graduate or Post-Graduate

Black Belt certification in Quality

Language: English (mandatory)



  • Impactful communication
  • Team management skills
  • Ability to align to group objectives and prioritize
  • Ability to influence stakeholders
  • Conflict management
  • Customer centricity
  • Ability to analyse data and see the story through data





  • Deep understanding of quality / continuous improvement techniques
  • Intermediate to advanced skills in managing projects
  • Intermediate skills in excel, power-point
  • Exposure in automations, RPAs
  • Basic understanding of internal controls
  • Ability to build processes models
  • Ability to perform quantitative analysis and data models


AIR VALUES (Agile, Inclusive & Responsible) BEHAVIOUR:

  • Capacity to continuously adapt to a changing environment by showing a pro-active and positive approach
  • Actively listen to people, encouraging feedback and sharing experiences
  • Make things simple
  • Focus on our goals and prioritize our actions
  • Be curious and have an appetite for learning
  • Work as a team and avoid silos
  • Ask questions instead of making assumptions
  • Show respect for others’ individuality and cultural identity
  • Keep our commitments towards internal and external stakeholders (employees, customers, passengers, society)
  • Comply with our code of ethics and support the use of the Alstom Alert Procedure
  • Learn from your mistakes and implement corrective actions



  • 14-17  years of experience in service industry and
  • Atleast 10 years in quality assurance / transformation roles of which 7+ years in people management roles in medium / large teams / diverse processes in Quality assurance
  • Driving Lean Projects in Finance Shared Services, Six Sigma initiatives, VSM initiatives.
  • Expérience in Digital Transformation,
  • Hands on experience in Tools (Power BI, QlikSense and other AI, advanced excel and PPT
  • Strong in presentation and communication skills


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


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