Local Operation Analyst

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Local Operation Analyst in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your strategic and operational expertise in a cutting-edge field. You’ll work alongside collaborative and dynamic teammates.

You'll play a pivotal role in managing service requests and incidents within the Local Operations scope, ensuring seamless operations and resolving conflicts through active negotiation. Day-to-day, you’ll work closely with regional teams, onsite IT support service partners, and central IS&T teams managing Service NOW and other central services, while contributing to the development and implementation of global processes and much more.

You’ll specifically take care of monitoring SLA/KPI compliance and managing service requests and incidents, but also act as a subject matter expert for regional teams and ensure end-to-end effectiveness of processes.

We’ll look to you for:

• Daily follow-up of SLA/KPI compliance as defined in service contracts

• Defining, documenting, maintaining, and implementing incident and request fulfilment processes for Local Operations

• Ensuring integration and alignment of processes with other resolver groups and Service Integrators

• Driving process effectiveness and compliance with corporate standards and policies

• Measuring and reporting on process performance

• Communicating process steps effectively to stakeholders and running training programs

• Identifying and implementing opportunities for automation and process improvements

• Ensuring ownership and delivery of service requests by service providers

• Managing operational business relationships with global strategic partners

• Planning and delivering new component services based on service requests

• Conducting operational performance reviews and supporting improvement plans

• Advising internal stakeholders on operational matters

• Monitoring component services delivery and ensuring sustainable resolutions

• Contributing to knowledge management as a Local Operation representative

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Information Technology, Computer Science, or a related field

• Experience or understanding of IT service management and support processes

• Knowledge of incident and request fulfilment processes

• Familiarity with SLA/KPI monitoring and reporting

• A relevant ITIL certification

• Strong communication and stakeholder management skills

• Ability to identify and implement process improvements and automation opportunities

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our dynamic and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership roles or specialized expertise

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.