Lead Repair & Overhaul

Req ID:428668 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

JOB TITLE & JOB CODE

Job Title (Job Code): Customer Service Manager (SC-CS-10)

PURPOSE OF THE JOB

To set-up repair and overhaul centers in India.

ORGANISATION

Organization structure (job belongs to..): 

Parts & Overhaul Management of Site, Country, Cluster, Region or Platform

Reports directly to:

Head Parts & Overhaul India

Other reporting to:

none

Direct reports:

none

Network & Links

Internal

• Participating Units and/or Subsystem Managers
• Customer Service Manger/Leaders
• Parts & Overhaul Support team (Back-office)
• RAMS team
• Project Engineering team
• Quality team (mainly PrQSM and SQ)
• Installation and Test & Commissioning team (if applicable)
• Internal Supplier representatives (Components/PU)
• Sourcing and Contract Manager
• Integrated Service Readiness (ISR)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

External

• Train drivers
• Customer site team
• Customer maintenance team (if not Alstom)
• External Suppliers

MAIN RESPONSABILITIES

Key accountabilities:

• To understand the electronics test specifications and to interpret during test and troubleshooting.
• Able to interpret and understand electronics product data packages.
• To get ToT from other ALSTOM site for repair and test bench transfer requirement,
• To provide trainings for repair engineers and set KPI’s
• To work in electronics test bench to test the electronics boards / products.
• To study schematic / assembly drawing / Bill of material for electronics parts to solve complex failures,.
• Answers (and records) technical queries from Repair centers (and use support when needed from BGL & Design unit)
• Responsible of organizing the pre-expertise activities for the electronics product failures.
• Collaborating with other departments and customers on the failure/root cause analysis / quality issues and assist repair engineer while following all electronic repairs.
• Dispatching the issue to experts (BGL & Design unit) when expertise is required.
• Responsible to interface with multiple functions – Sourcing, Supply Chain, Rams / warranty / Repair Centre.
• Proactive in proposing and executing “Electronic Design optimization” with design unit to improve – cost, robustness & reliability of the product (by linking functional, performance & environmental requirements - to the design).
• Responsible for Electronic Component Obsolescence Management for key electronics products.
• REX Capitalization for the failure trends.

Performance measurements:

• Achievement of contractual reliability (milestone) targets
• Achievement of contractual availability (milestone) targets
• Containment and solution of K1S/K2/K3 issues on time
• Completeness and Quality of failure/event diagnosis/data and relevant documentation
• Reliability improvement after FM implementation
• Achievement of Parts & Overhaul Dashboard
• Achievement of configuration updates
• Achievement of REX implementation
• Audit results (internal and external)
• Compliance with EHS rules and work-related processes
• CAPEX and Cost optimization
• Training and competency development

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Graduate in Engineering or Industrial (“Internal Graduation” (“cadre interne” in F) acceptable)
• Internal EHS training
• English

Desirable:

• Bachelor degree in Engineering

Experience 20 Years

Mandatory:

• IPC 7711/7721 CIS/CIT certification preferred.
• Good experience in using debugging & test tools – Oscilloscope, Logic Analyzer, Data Recorders etc
• Computer literacy (Microsoft Windows & Office environment)
• In-depth understanding of Electronic Design Process.
• Hands-on experience on Digital and Analog circuit design.
• Hand on experience to rework electronics components.

Desirable:

• General Railway knowledge
• Field Experience
• Problem Solving skills
• DFQ, Quality and Audit skills
• Customer contact

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.