Incident Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Technical Incident Manager in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. You’ll work alongside collaborative and solution-oriented teammates.

You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, you’ll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems.

You’ll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements.

We’ll look to you for:

• Managing production incidents to resolution using Alstom's standard incident management processes.

• Leading and guiding technical triage calls, analyzing infrastructure and application components.

• Providing timely updates to stakeholders and escalating issues as needed.

• Recommending and implementing process improvements based on operational insights.

• Supporting post-mortem activities and documenting resolution actions.

• Maintaining production applications, troubleshooting issues, and coordinating with technology teams.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor's Degree in Engineering or equivalent in a relevant discipline.

• 8+ years of related experience in IT infrastructure and production support.

• Experience with at least five of the following: Unix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions.

• Proficiency in tools like ServiceNow or other ticketing systems.

• ITIL certification (preferred).

• Strong relationship management skills and ability to communicate effectively with all levels of management.

• Proficiency with Word, Excel, and PowerPoint for reporting and presentations.

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from monotonous routines.

• Work with cutting-edge security standards for rail signalling.

• Collaborate with transverse teams and supportive colleagues.

• Contribute to innovative projects that make a tangible impact.

• Utilise our flexible and inclusive working environment.

• Steer your career in whatever direction you choose across functions and countries.

• Benefit from our investment in your development, through award-winning learning opportunities.

• Progress towards leadership roles or specialized technical expertise.

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.