IT Services Manager - Business Intelligence and Asset Mgt

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Date: 09-Sep-2022

Location: Bangalore, KA, IN

Company: Alstom

We create smart innovations to meet the mobility challenges of now and the future. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses, autonomous subways, signalling and digital mobility solutions. Joining us means joining a truly global community of 34500 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

We are seeking an experienced Information Technology leader with Operations and Delivery experience to drive implementing and support of new capabilities aligned to service monitoring, availability and health. Aligned with the 24x7 operating environment, this role will broker the implementation and management support of a new Operating Model across the service desk and command center space. Success for this position is measured in the delivery of Operations capability, developing strong technical acumen within the team and driving iterative improvement,

Responsibilities Include

  • Providing vision and leadership to ensure maturity of business intelligence within the department
  • Collaboratively and extensively investigating, analysing and interpreting business information needs based on a strong understanding of business processes, drivers and priorities
  • Setup governance and manage adherence to the operational budgets
  • Faciiltate procurement in several different countries for the scope
  • Manage operational changes to the supplier contracts
  • Manage relationship with an external supplier of Alstom
  • Prepare risk analyses, financial and asset management reports
  • Manage the PC lifecycle from the time of procurement until disposal
  • Design processes relating to hardware asset management, execute and enhance them
  • Establish and maintain documentation of procedures, processes, and reports concerning asset management
  • Create and execute governance and strategic asset management function
  • Monitor asset performance and recommending corrective measures.
  • Generate and distribute various reports, including compliance reports on current assets and their status; also perform trend analyses
  • Review policies and make recommendations for potential adjustments.
  • Perform daily and long-term operational and strategic management of hardware and software
  • Ensure effective management of the AMDB and that the content contained is accurate
  • Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
  • Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management
  • Manage a small team of analysts/specialists and supervise their performance

Behavioural Attributes

  • Provide amazing experiences to both internal and external customers by seeing the big picture, understanding needs and tying them to results, and driving value
  • Demonstrate a positive mindset, high levels of character and integrity, and a keen awareness of continuous improvement
  • Advise and collaborate with others to develop strong, positive working relationships across all levels of the organization to drive success of projects and efforts
  • Offer creative, innovative, data-based solutions by focusing on forward progress and creativity, even when working through complex, often competing needs
  • Foster the highest level of commitment among our people through transparent communication about business challenges, successes and results.
  • Create an environment which encourages people to think, behave, take action, control work and make decisions autonomously to attain clear goals.
  • Take personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved.


Required Experience

  • 15+ years of relevant experience being a Sr Manager and domain owner within IT Operations.
  • Demonstrable experience providing leadership and strategic vision within area of responsibility
  • Sound understanding of financial and procurement topics in a global context
  • Ability to manage supplier relationship through influence
  • Track record working with IT Executives, exhibiting composure, credibility, and technical acumen
  • Experience in ITIL Foundations with subject matter expertise in Event, Incident, Problem, and Change Management processes
  • Strong analytical skills with the ability to synthesize the ecosystem and relationships of various IT technologies for the delivery of business services
  • Detail oriented, knowing how to drive change to promote order, control and consistency into an Operations environment
  • Communication Proficiency.


We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

Job Segment: Business Intelligence, Procurement, Change Management, Manager, Technology, Operations, Management