IS&T Operations Manager

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

IS&T Operations Manager

Based: Bangalore (India)

JOB PURPOSE:

Reporting to the Head of Procurement and Quality Solutions, you will ensure that our Operations for critical Quality and Supply Chain applications are performing in accordance with Business expectations. You will be responsible for our Quality collaboration portal implemented and used over the world, as well as several other central applications covering the supply chain buisness activities. Your daily focus will be to secure the IT support and stakeholder satisfaction.

Key Responsibilities & Accountabilities - Lead our Quality & Supply Chain operations world wide :

· Monitor incidents :

• Monitor incidents, make sure SLAs are met (Service Now platform) ; in case of critical situation (P1, P2 incidents), coordinate different teams till resolution thru Bridge calls. Get proper Root Cause Analysis to avoid incident reoccurrence
• Be the SPOC to Business Process Owners (BPO) and Key Users (KU) to follow-up on incidents resolution and (re)priorization when needed. Help in filtering Incidents and change requests ; routing Change requests to the Core Team
• Help Key users in making the right usage of our Service Now platform (authorizations, processes in Service Now)

· Ensure system stability and performance : Application responsiveness is to be taken as highest priority. The Ops manager will have to monitor closely, and work with the technical team on continuous improvements :

• Analyse and communicate on systems’ performance : issuing weekly KPIs, check and communicate on good system behavior, communicate to end users

· Plan, coordinate and execute any required technical changes on our platforms : every time a downtime will be needed on our servers, to let our Cloud & Compute Azure teams implement any required system patch

· Track Run costs. Deliver adequate reporting to the management level

· Manage our Partners for effective support and operations

· Lead the Project2Run transition in synch’ with the Project Team : Transition to Run team must be secured for every project at the end of Post Go Live support phase. This is a critical milestone, when the Ops manager has to secure all has been safely and completely handed over from the Project team, for a smooth transition to Run

MAIN CHALLENGES OF THE ROLE:

· Ability to work in a wide multinational environment and with multiple skills involved (Cloud & Compute Azure servers, team of application architects, Business users for incidents monitoring)

· Capacity to secure the operations on Business critical applications (which must be up 24/7)

PROFILE:

To be considered for this position, the candidate needs to demonstrate the following skills and experience :

· Required skills :

• Bachelor’s degree in engineering or IT. 7+ years total experience
• ITIL certification
• Excellent Communication skills– written and oral
• Technological understanding : Azure technology, SAP platforms and more generally interfaces with ERP

· Proven experience(s) required :

• Operation’s manager of a critical business application in the past (SAP oriented preferred)
• Experience with other multinational Companies and working in other geographies preferred
• Responsible for performance and service quality for run activities
• Process improvements and KPI-fluency : used to build and deliver Operations’ KPIs
• Supplier management experience
• Build to run transition experience

Why Work for Us? At Alstom Transport, we offer you the opportunity to unleash your potential and reinvent yourself. As a future employee, you will have a unique opportunity to drive our organization forward, while continuing to build your career and contribute to the expanding growth of the global railway industry. More about Alstom Transport: www.transport.alstom.com