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IS&T Operation Manager

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Date: 06-Oct-2021

Location: Bangalore, KA, India

Company: Alstom

Reporting to the IS&T D&IS Software Engineering Solutions, you will ensure compliance of solutions deployed and overall Core Model operations in production. You will be responsible for support of a large portfolio of applications in Software Engineering solutions. Work with partner ecosystem, business and IS&T stakeholders.

Main responsabilities

  • Lead and manage run operations for portfolio of Software Engineering applications
  • Managing partner ecosystem for effective service delivery
  • Responsible for support Core Model consistency
  • Responsible for run cost management of solutions, KPIs and continuous improvement
  • Support Software Engineering solution roll-out, ensuring that Core Model is applied
  • Monitor partners: SLA, quality and efficiency
  • Monitor product licenses and user forecast
  • Provide run expertise to the sites already deployed
  • Participate and provide inputs to rest of the IS (Information Systems) teams (Architects / Project Managers) to maintain consistency for respective functional domains
  • Lead transition to run during projects


Educational Requirements

  • Graduated from an engineering degree, preferably in information technology 

 

Experience

  • More than 5 years of experience in solution architecture on various roles (business / functional architecture / core model definition, solution deployment)


Competencies & Skills Describe the needed skills (technical & behavioral)

  • Solid knowledge on business processes (development, configuration, build and release management)
  • ITIL certification required
  • Worked for global companies either as a service provider or as a customer, ideally both roles
  • General knowledge on IT infrastructure systems: server, database, network and storage
  • Strong knowledge in supporting home-made applications
  • Deep knowledge on run activities for compliance with quality & service agreements
  • Good communication, efficiency and ability to execute. You are result oriented and show intellectual curiosity and creativity
  • Very strong leadership and are business value oriented
  • Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom

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