HR Administration Senior Analyst

Responsibilities and Accountabilities

• Helpdesk Agent or Tickets Handling

• Ensure that all requests are routed through the ticketing tool
• Employee Letters, Service requests & employees/HRM's tickets handling
• Ensure to update/respond the employees & HRM's tickets as per SLA
• Ensure to maintain a copy of the letters/proof docs in the personal file.

• Employee Data Audit & Quality Check

• Responsible for Employees data base updating and maintaining as per the Business Requirement.
• Regular update on audit of Employee records, ensure to check the data quality in Global format.
• Conducting Monthly meetings with Site HRMs and monitor data accuracy / update in HR System.
• Flag Off potential data accuracy risks to HRMs in a proactive manner

• Transfer & Deputation / Movements

• Responsible for employees transfers and deputations, Obtain the forms as per template/HRMS for all Transfer & Deputation cases and issue letters within SLA.
• Be abreast with the Transfer & Deputation policy and track the entitlements as per policy/adherence to the same
• Ensure to update all correspondence changes in the HR system within SLA
• Ensure that all correspondence is updated in the respective employee personal file

• Contract Employees Payroll/Hired Staff Payroll

• Welcome & Onboarding of Hired Staff, Monthly Attendance/Payroll check and validation, Salary processing on time.
• Employee queries/grievances / helpdesk handling
• Coordinating for Hired staff extension/Termination based on HRM confirmation
• Coordinating for exit management & F&F settlement monitoring
• Monthly invoice validation & payment tracking

• Exit Management

• Ensure to review the leavers data in Exit module & Highlight Potential process laps/delays to HRM's/Reporting Manager
• Monitor the NOC status of all exit employees and ensure that all dues are cleared on before LWD
• Exit Analysis and Monthly MIS – Data support to HR Mgr/HRBPs in the areas of analysis on specific population or aspects of their data
• Ensure to issue the Relieving and Experience letter on last working day and update the personal file with all exits related documents

• Contract Amendments/ Probation confirmation/FTC Extension

• Ensure the launch of Probation Assessment forms as per defined process to respective RM/SLM/HRM etc.
• Ensure that Confirmation/Extension letters are issued to HRM's on or before due date
• Highlight / escalate the delayed cases and ensure they are completed on time
• Monitor the Progression of FTCs of all the locations including Hired staff.
• Ensure to send the trigger to respective RM/SLM & HRMs on due dates for Progression/Confirmation
• Ensure that all correspondence is updated in the respective employee personal file

• HR Audits & Vendor Management

• Coordination with different vendors as per Business requirement.
• Coordination with Other departments for related to employee data updation, reports preparation and other activities as required.
• Ensure to provide the require data for audit in line with internal guidelines for both internal and external audits
• Promote and strengthen employee relations by actively listening and appropriately responding to employee concerns in timely manner and by initiating pro-active and effective processes.
• Various MIS, Dashboard & Reports preparation as per the requirement

Measurement

Performance will be measured based on above KPIs

Educational Requirements

• Master’s Degree in HR
• Strong in Communication
• Strong background and hands on work experience in HR Operations

Experience / Competences

• 06-10 years of experience in HR Operations/HR Generalist profile.
• Min 4 years of experience in HR tools handling
• Systematic and process-oriented approach

Skills/HR Tool

• Familiar with MS Office (Including PPT, Excel formulas, Macros)
• Hands on experience with HR systems like SAP, Success Factor, Workday, Service Now