GSS Catalog Manager

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Date: 24-Jan-2022

Location: Bangalore, KA, India

Company: Alstom

Req ID:177081 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

Job Title : GSS Catalog Manager


Purpose of the Job

The Catalog Manager has the responsibility to implement the Indirect Sourcing commodity strategy on e-Catalogs, for a defined scope: geographies x commodities. 
He / she is accountable to implement and maintain the adequate coverage of operational needs by the catalog offer in his / her scope, by implementing new catalogs, new items. 
He / she is accountable for the correct setup of the e-Catalog system in his / her scope.
He / she is in charge of developing the usage of eCatalog in his scope by leading appropriate initiatives: communication, Supplier training, KU training, KU animation.
He / she is accountable to define and achieve SLA targets (service levels) in his / her scope
He / she is in charge of day to day governance of eCatalog in his / her scope. He / she perfoms process and system analysis and suggests improvements.
The list of commodities eligible to e-Catalogs includes : office Supplies and Furniture, Production consumables, Catalogue Tooling and equipment, IT supplies and Personal Protection Equipment. 


Position in the organization

Reports to the Procurement content manager


Key network and links

-Strong links with the CM/RCM in charge of catalog commodities, with the buyer's team
- Network inside the requesters community
- Strong relationship with the BPO


Performance measurement

SLA achievements compared to target objectives for his scope, including customer satisfaction
-Ramp-up objectives defined for his scope (catalogs implementation plan) 



Supplier relationship:
•    Manage operational relationship with the supplier 
•    Monitors global QCDT targets achievement, in particular in ramp-up phase 
•    Is involved in disputes resolution together with buyer team, to ensure seamless activity and expected level of service to the business
Commodity support:
Interface with the Commodity Management team by sharing analysis on his / her scope (needs, market, KPIs)
Contributes to build differentiation for Alstom by promoting and integrating supplier innovation in his / her scope
User interface :
•    Effective teamwork with internal customers and stakeholders in problem solving
•    Applies Alstom processes & provides return on experience
Catalogs implementation
•    In his scope, he / she has a Project manager role, and is the point of contact for all stakeholders regarding the catalog implementation process.
•    He / she monitors the planning of catalogs integration, new items implementation,  and implements appropriate mitigation plans in case of issues.
•    He / she is in charge of monitoring all activities until the achievements of the business objectives, ramp-up included, with all the relevant stakeholders (CM/RCM, BPO, IST, ARIBA, Vendor, buyers) 
•    He / she is in charge of performing configuration tasks in the system (Master data modification, run tests, system setup)
Support :
•    Owns a strong functional knowledge of the eCatalog system (process and tools)
•    Trains buyers when necessary
•    Animates the network of KUs in his scope. Plans and implement training session for KUs in his scope
•    Answers support request L2, performs diagnostics, is able to monitor L3 tickets until resolution 


Educational requirements

Bachelor Engineering Degree  or Business school.  


Technical knowledge / experience

5+  years of experience
Professional background: IT consultant or eBusiness responsibilities (sourcing or customer side). Functional expertise of a procurement system would be a plus. 
Knowledge of IT Operations processes and related process improvement 


Behavioral skills/competencies

Fluent English & International background
Strong interpersonal skills (leadership, communication, ability to convince)
Orientation towards internal customer satisfaction
Driven – self motivated
Strong problem-solving abilities.
Must work well within a team environment.
Ability to communicate professionally with business and technical teams.
Ability to multi-task and deal with interruptions and re-prioritization.


Job location/mobility

Job located in Bangalore. Travels in his geographical scope

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

Job Segment: Manager, BPO, Procurement, User Experience, Business Process, Management, Operations, Technology