End User Computing Architect

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Date: 17-Jul-2021

Location: Bangalore, KA, India

Company: Alstom

Req ID:147242 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  


You will be part of the End User Computing (EUC) team as an Architect. Your main responsibilities will be the design, planning, implementation and governance of architecture. You will contribute to establish a 360° view of services through the following activities: Architecture design, business case / TCO calculation, service & process design, user experience evaluation, project delivery, quality and conformity audits, roadmap definition and cost optimization. As an architect, you will also be interacting with Operations Management team and solution vendors to coordinate resolution of problems requiring Level 4 support.


 You will report to IS&T Workplace and Design Manager, based in Bangalore, India.


Below is a non-exhaustive list of services in the EUC portfolio:

·   Computer hardware & accessories (laptop, desktop, workstation, docking station, …)
·   Virtualization solutions (VDI, local hypervisor, IAAS, …)
·   OS & software lifecycle management (Windows/Office/browser, etc. upgrades and other major changes …)
·   Endpoint security & compliance (antivirus, firewall, disk encryption, data protection, …)
·   Endpoint management (remote control, inventory, application publication, updates, … through SCCM on-premise and cloud)
·   Endpoint connectivity (VPN, Wi-Fi, …)
·   Endpoint monitoring & diagnostic (average consumption of physical resources, system problems, application problems, … using Nexthink)
·   Standard Operating Environment (Windows 7, Windows 10, RHEL, …)
·   Device provisioning (offline / online imaging, factory imaging, zero master, …)
·   Office & other productivity software (Office 365 Pro Plus productivity suite, …)
·   Printers & Printing services (Printer management, SMTP, consumables monitoring, follow-me printing, …)
·   User Experience (device boot time, device performance, nomad experience, service delivery time, …)
·   Application delivery (Software packaging, Application Store, …)
·   Service catalogue management (user profiling, demands, …)


Key Responsibilities & Accountabilities: 

Service Management
·   Service Design: High-level architecture design for core EUC solutions including Windows 10, SCCM and Office 365 Pro Plus
·   Plan and prepare design review presentation with Architects and Service Managers to validate or decide on major architecture evolutions
·   Service Transition: Supervise strategic partners and subcontractors to produce low level design, build and deploy new IT services (or service changes)
·   Service Catalogue: Maintain service catalogue up to date for EUC services
·   Animate Business Partner and key Business Architects to promote service catalogue
·   Establish and maintain an updated view of Total Cost of Ownership of each service, collecting required data from Finance and underlying Service Owner
·   Design and plan roll out of major upgrades for core EUC solutions (target configuration, deployment method, change process, deployment tools, etc.) including Windows 10 and Office 365 Pro Plus.
·   Manage hardware roadmap with vendors to ensure smooth transitions: continuous supply chain globally, support of new models by standard OS images and application support for major business applications.
·   Maintain a catalogue of Workplace applications in EUC portfolio: License count, usage count and budget forecast
·   Application store: Define and maintain application management process within the store (entrance, suppression, change, approval path).

 Project delivery
·   EUC projects contribution: Participate in design and supervise build and move to run activities
·   Participate in project steering committees
·   Participate in corporate Merger & Acquisition workshops and prepare scenarios for EUC topics

Problem resolution
·   Collaborate with Workplace and Application Operations team for problems requiring EUC technical expertise
·   Interact with vendor support for Level 4 problem escalation

 Audits & Service improvement
·   In collaboration with CIO Office, perform service quality & process efficiency reviews, propose and put in place remediation plans
·   Contribute and provide full support in performing security audits on EUC portfolio services and solutions
·   Evaluate user experience with intelligent use of device monitoring tools, Business Partner feedback and user satisfaction survey

Innovation & Knowledge Management
·   Follow market trends for major EUC providers and identify opportunities bringing value to Alstom
·   Organize meetings with vendors and partners for roadmap reviews
·   Study opportunity for implementing on a short-term basis Modern Management of PCs scenarios using Azure AD / Intune
·   Study opportunity for implementing on a short-term basis device provisioning using Windows Autopilot
·   Identify and promote self-service opportunities
·   Identify cost saving levers
·   Identify solution segments that can be moved to Cloud and conceive transformation plan and budget
·   Organize knowledge sharing sessions with other IS&T teams such as Operations team, Unified Collaborations team, Security and Active Directory teams.

·   Keep up with the fast-paced continuously evolving technologies supplying the Digital Workplace services
·   Complexity of EUC service due to important dependencies with other services and infrastructures
·   Maintain a rationalization and standardization posture towards businesses and application teams
·   Maintain service quality and business continuity while preparing a forthcoming strategic Merger & Acquisition
·   Manage strategic partners and subcontractors to produce up to the required quality and in given timeline


To be considered for this role, candidate need to demonstrate the following skills experience and attributes:

·   Graduated with a bachelor’s degree (min.) in Engineering, Science or Technology should have at least 8 years hands on experience in IT, with majority of it in Digital Workplace
·   Should have very good general design and architecture knowledge
·   Good knowledge of ITIL processes and framework
·   Ability to collaborate, influence and motivate cross-functional teams
·   Team player
·   Ability and flexibility to adapt to change, including shifting and competing priorities
·   Demonstrates strong customer, quality, cost and delivery focus
·   Proven ability to work in global companies and delivering infrastructure across multiple geographies
·   Experience in working a multicultural environment in an international context
·   Demonstrates strong autonomy involving remote management
·   Fluent in English and at ease in making oral presentation to a Management level audience
·   International mobility with occasional business trips to France
·   Demonstrate architecture competency and technical knowledge in Windows, SCCM, MDT, AD/GPO, Bitlocker, Printing service, Citrix, VDIand Powershell, Intune, SCCM in Azure Cloud, BranchCache, 1E Nomad.

·   Bonus (optional): Knowledge of Azure Active Directory, ServiceNow, Symantec and o365 will be added advantage


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

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