Department Head - Service & Support System

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Date: 03-Feb-2023

Location: Bangalore, KA, IN

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide thesustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains,metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digitalmobility solutions. Joining us means joining a caring, responsible, and innovative company where more than70,000 people lead the way to greener and smarter mobility, worldwide

Roles & Responsibilities.

  • Take the challenge of leading an SW Product development & engineering team to manage Generic support system (DMS) and MSS scope from BLR TC.
  • Build the vision of your department to achieve high level of system and software maturity to sustain the existing competency in implementation aiming continuous improvement in productivity and performances.
  • Plan, grow and acknowledge team expertise in health hub domain.  
  • Be responsible for supervising, managing and motivating team members on a daily basis.
  • Act proactively addressing projects and/or development commitments and collaborating with you peers for seamless and successful operations.
  • As a Department Head, you will interact with all team members, so your communication as well as your motivation skills should be excellent. Your role will be to define the path for continuous improvement of performance and effectiveness of your team


Key Accountabilities

  • Define and implement engineering vision (team profile and skills, discipline evolutions in terms of technology, department competitiveness, …)
  • Set clear team goals, delegate task and set deadlines
  • Provide support to team project/program execution
  • Promote Alstom values to his/her team
  • Drive product knowledge transition between others DC’s and Bangalore Tech center: Work towards reaching full autonomy and ownership.
  • Define a strong maintenance & obsolescence management plan for support system platforms.
  • Continuously motivate, encourage, evaluate and recognize, train and develop resources, in cooperation with HR, as per approved performance evaluation process and targets
  • Recognize high performance and reward accomplishments
  • Develop the growth of World Class Engineering (WCE) Experts
  • Secure the Alstom Communication process with the team
  • Be accountable of Process, Methods and Tools deployment in his/her scope, and contribute to their improvement
  • Provide to Reference Library Manager, Reference Library (cost structure & cost drivers) of his/her Métier / domain and improvement roadmap in line with Solution competitiveness roadmap + progress report, when applicable
  • Foster the collection and sharing of REX from project/program execution
  • Review workload forecasts and capacity, leveraging on subcontracting & business strategies as well as footprint objectives, and staff adequately Projects/Bids and Programs
  • Participate to tender Design Reviews and Documentation Reviews as per tender strategy and relevance
  • Commit in Project/Program/Tender Quality Cost Delivery (QCD) related to its Métier/domain


Key job authorities and dimensions: 

  • Staffing (hiring management, recruitment process)
  • Budget (work-packages and capex)
  • Department size can be assumed to range between 70-80 people/1-5 M€



  • Bachelor’s Degree of Science in Engineering, Computer Science or scientific subjects



  • 15 + years of experience in engineering / R&D organization, involved in end to end software product development: Should have minimum 5 years of experience managing/leading Product Design scope in embedded areas
  • Previous experience in complex development environment: prefer railway domain background (Others like automotive, aerospace…)
  • Experience in handling knowledge transformation models.
  • Strong engineering and processes background
  • Experience in project / program execution and management
  • Experience and understanding in execution effort estimation
  • Experience in managing large teams having multiple skills and varying experiences.


Performance management: 

  • KPI 1:  Staffing: Total Capacity versus Workload, analysis and action plan, this in line with budget targets.
  • KPI 2:  Métiers Key Performance Indicators (KPI) 
  • KPI 3:  Team maturity level and polyvalence
  • KPI 4:  Achievement of Competitiveness Targets concerning Ref Lib of métier/domain

Alstom is an equal opportunity employer committ ed to creati ng an inclusive working environment where all ouremployees are encouraged to reach their full potenti al, and individual diff erences are valued and respected. Allqualifi ed applicants are considered for employment without regard to race, colour, religion, gender, sexual orientati on,gender identi ty, age, nati onal origin, disability status, or any other characteristi c protected by local law.

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