Customer Training Engineer

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Date: 3 Jun 2023

Location: Bangalore, IN

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

 

 

 

We create smart innovations to meet the mobility challenges of now and the future. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses, autonomous subways, signalling and digital mobility solutions. Joining us means joining a truly global community of 36,300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. www.alstom.com

 

About Alstom in India

Alstom has established a strong presence in India. Currently, the company is executing metro projects in several Indian cities including Chennai, Kochi and Lucknow where it is supplying Rolling Stock manufactured out its state of the art facility at SriCity in Andhra Pradesh. In the Mainline space, Alstom is executing Signaling & Power Supply Systems for the 343 Km. Section on World Bank funded Eastern Dedicated Freight Corridor. Phase 1 in the construction of the new electric locomotive factory for manufacturing and supply of 800 units of 12000HP locomotives is also complete at Madhepura, Bihar while the depot at Saharanpur, Uttar Pradesh is ready to commence operation. Alstom has set up an Engineering Centre of Excellence in Bengaluru, and this coupled with a strong manufacturing base as well as localized supply chains, is uniquely positioned to serve customers across the globe. Today, Alstom in India employs close to 3600 people and in line with Government of India’s ‘Make in India’ policy initiative, Alstom has been investing heavily in the country in producing world class rolling stock, components, design, research and development to not only serve the domestic market, but also rest of the world. www.alstom.com/ India

 

Organisational Reporting

Direct report line to Services Engineering Manager  

Indirect report to Project Manager / Warranty Manager

Network & Links

Works closely with the :

 

Project Engineering Team

Project Warranty and Maintenace team
 

Communication & Interfaces

External : Customer and Project Management consultant

Internal : Department heads, Project Manager, Engineering Manager, Warranty Manager

 

 

OVERALL PURPOSE OF THE ROLE:

 

Deliver Theoretical and Practical Training to the Customer on Operations and Maintenance Aspects

 

RESPONSIBILITIES:

  • The main purpose of the position is to deliver Technical Maintenence training to Customer as per contractual obligations.

  • This involves technologies like CBTC(U400), Distance to Go technologies(U 200) & ETCS, which are the projects currently in India .

  • The training delivery is not restricted to Indian customers but also to various overseas tenders already quoted for Training delivery under ISR (Integrated Service Readiness)

  • Is responsible for creation of the Project Training plan for which will have to interact with the Design engineering teams.

  • Inward looking, the position will work with various Subsystem leaders and ILS Engineers in preparation of the training materials, either inhouse or with external vendors as the contracts calls for.

  • Outward looking, the position will delivery physical training to the trainers & the maintenance teams of customer which is primarily the maintenance training. The trainer will also deliver training to the Alstom Maintenence training teams.

  • Also works to create the WP  for training at the tender stage, clearly interpreting & defining whats required in the contract and asses the deliverable thereof.

 

 

 

 Qualifications & Skills:

Shall have a minimum experience of 8  years in the signalling industry.

Shall have a minimum of three years experience in Signalling Maintenance Training

Shall be a good communicator.

 

EDUCATION:

Shall possess a minimum of Diploma in any of the Engineering discipline or a degree in science/engineering

 

BEHAVIORAL COMPETENCIES:

Shall be a team player and good communicator

 

Technical Competency & Experience:

  • Shall have prior experience in preparing technical and training documentation required for the project
  • Shall have the prior experience in preparing operation and maintenance manuals
  • Shall have prior experience in conducting internal and external training.
  • Shall have good understanding of the Metro and Mainline signaling solutions.
  • Shall have good understanding of the different sub systems like Interlocking, ATC and ATS
  • Shall have prior experience as a designer in one of the sub system(CBI/ATC/ATS)
  • Shall have good understanding of the RAM
  • Shall have good command over English language.

 

Language Skills:

Must be well versed in English

 

IT Skills:

Must be well versed in MS office

 

Location for the role? Bangalore

Travel?, how much (%): 40 to 70%

 

Contract Type/ Bonus (OPTIONAL)

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

We welcome applications from all backgrounds regardless of gender, age, disability or ethnicity. We recognise that embracing flexibility is the smarter way of working. Please speak with us about your individual needs. At Alstom we offer you the opportunity to unleash your potential and reinvent yourself. As a future employee, you will have a unique opportunity to drive our organization forward, while continuing to build your career and contribute to the expanding growth of the global railway industry.  More information about Alstom can be found at: www.alstom.com

 

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose


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