Analyst - SCCM Distribution

Req ID:461146 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

JOB PURPOSE :

Reporting to the Head EUC File, Print and Infra, you will be in charge of SCCM Patching & Deployment, Infra maintenance activities across Alstom.

Experience in the design and deployment of the following technologies: SCCM, Microsoft Windows 10/11, MECM.

Key Responsibilities & Accountabilities:

• Design and deployment of solutions with Microsoft SCCM and Intune
• Use of Enterprise Management Systems including Patch Management, Software Distribution and Asset Management
• Should have a deep knowledge in Software distribution using SCCM
• Should be able to create custom scripts for gathering the inventory from clients
• Should be able to handle test and release of applications and Patches using SCCM
• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 7
• Should be good in troubleshooting SCCM client installation, software distribution, remote control, and other SCCM issues
• Monitor the SNOW ticket queues, troubleshoot and resolve tickets
• Experience in deploying, troubleshooting, and managing Bit locker encryption on Windows devices
• Experience in using Microsoft BitLocker Administration and Monitoring (MBAM)
• Should have a good knowledge in Software distribution using SCCM
• Responsible for deploying of SCCM with CO management
• Technical and Professional Expertise ability to stage and deploy application using SCCM/Intune
• Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads
• Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
• Contribute to New SOE Builds/migration and upgrades
• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities
• Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
• Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
• Flexibility in managing global processes and being available on-call for emergency situations at all times
• Develop and implement high quality support services, knowledge base content, best practices and methodologies
• Excellent Communication skills; both oral and written
• Have efficient time management, attention to detail and critical thinking skills

PROFILE : 

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:    

• Graduated with a Bachelors degree in Engineering, Science or Technology,  should have at least 4-7  years experience in  IT with majority of it in SCCM/Intune Patching & Distribution, SCCM Infra managment and troubleshooting. Hands-on experience with related domain is an added advantage and preffered.
• Should have  good communication and vendor management skills to intereact with business across the globe.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
  • Experience in ITIL processes and framework 
  • Ability to collaborate, influence and motivate cross-functional teams
  • Team player
  • Ability and flexibility to adapt to change, including shifting and competing priorities
  • Demonstrated competency collaborative work  with strong abilities in relationship management.
  • Proven ability to work in global companies and delivering solutions across multiple geographies

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

Job Type:​Experienced​