Analyst - Filer & Print Services

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Date: 20-Oct-2021

Location: Bangalore, KA, India

Company: Alstom

Req ID:174541 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  


This is a role ensuring the support and maintenance of File and print services. You will be an integral part of the Operational Service team who manage all workplace services.

You will be responsible for support filers in LDR, Central DC and VMs, external HDD data access provisioning and granting access and governing access to filers in ALSTOM environment. Further data movement and consolidation from LDR, DC to some other technologies like SharePoint, OneDrive and make it work on all agreed catalogue infra of ALSTOM. Ensuring functional requirements for Print services are met and supporting print services working closely with Enterprise Architect, Vendors and service providers; build processes and policies and maintain them as per changing environment and requirements based on latest tools and technologies decided by ALSTOM EA. You will also be responsible for identifying areas needed for improvement and implement improvement plans. You will work closely with key technology suppliers and vendors and with other support teams like Service Desk, Local support, Network Team, AD team, Application teams.               

Key Responsibilities & Accountabilities:

  • Familiar and has working knowledge on Windows server, Filer and Print services and print services tools like Printer Installer, Equitrac etc.
  • Has working experience in file access management tools, windows utilities and understanding of Share point portal and SNOW and Filer data and filer access and data management
  • Familiar and has working knowledge with OS components, GPO, Application common problems, OS issues, and corresponding best practices for deployment of scripts, policies and application provisioning that might impact filer and printer services
  • Familiar and has working experience with windows toolset for extracting SID information, making relationship with AD, SID, filer and Active directory and Filer group management
  • has working knowledge on SNOW or similar ITSM tools
  • working knowledge on resolving issues on Compliance and Audit related issues in access management.
  • able to understand and co-relate filer printer issues with Port, network, IP, SID, device settings, OS components and should be able to guide team to resolve issues.
  • able to work closely with networking team, Data center Operations on need basis in working LDR filer issues
  • has fair understanding and working knowledge of group creation and tracking issues related to Services
  • has working experience in tracking and closing all escalated and transferred tickets from all other groups
  • working closely with end users to understand and ask right questions to resolve issues related OS, SOE, Applications, Network connectivity, GPO etc.
  • troubleshoot proactively issues related LDR, DC file print servers working along with Local hands and feet support, Central teams and vendors for escalated issues
  • Good communication and convincing skills to work with business.
  • Drive partners to deliver based on agreed KPI and SLAs.
  • Suggest improvements and optimization on Area of expertise.


To be considered for this role, candidate need to demonstrate the following skills experience and attributes:    

  • Graduated with a Bachelors degree in Engineering, Science or Technology, should have at least 4-7 years experience in IT with majority of it in with majority of it in Windows server, DC Ops basics, LDR filer and print services. Hands-on experience with related domain is an added advantage and preferred.
  • Should have good communication and vendor management skills to interact with business across the globe.
  • Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
    • Experience in ITIL processes and framework 
    • Ability to collaborate, influence and motivate cross-functional teams
    • Team player
    • Ability and flexibility to adapt to change, including shifting and competing priorities
    • Demonstrated competency collaborative work with strong abilities in relationship management.
    • Proven ability to work in global companies and delivering solutions across multiple geographies

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

Job Segment: Developer, Sharepoint, System Administrator, Data Center, Technology