Analyst - EUC Imaging

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

JOB PURPOSE :

Reporting to the Operations Manager EUC Imaging, you will be be responsible for building deployment strategies and deployment of Win 10 SOE services ensuring functional requirements for SOE.

4+years of Experience in the design and deployment of the following technologies: Microsoft Windows 10, SCCM/MECM, Autopilot.

Key Responsibilities & Accountabilities:

• Expertise in SOE Build deployment strategies – Offline, Online & 1E, working along with respective team members in EUC services
• Draft and finalize on design working with Operating System, Active Directory, GPO, Applications team
• Review earlier versions of SOE and incorporate changes needed – fixes, updates, upgrades, Referential from risk log of build and deployment of previous versions of SOE
• Work on In- place upgrade strategies on Win 10 based on Microsoft release
• Supports the development and verification of test methods in support of SOE
• Develops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test plan
• Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systems
• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 7
• Should be good in troubleshooting SCCM client installation, software distribution, remote control, and other SCCM issues
• Monitor the SNOW ticket queues, troubleshoot and resolve tickets
• Responsible for deploying of SCCM with CO management
• Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads
• Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
• Contribute to New SOE Builds/migration and upgrades
• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities
• Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
• Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
• Flexibility in managing global processes and being available on-call for emergency situations at all times
• Develop and implement high quality support services, knowledge base content, best practices and methodologies
• Excellent Communication skills; both oral and written
• Have efficient time management, attention to detail and critical thinking skills

PROFILE : 

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:    

• Graduated with a Bachelors degree in Engineering, Science or Technology,  should have at least 4-7  years experience in  IT with majority of it in SOE/Imaging, SCCM, and troubleshooting. Hands-on  experience with related domain is an added advantage and preffered.
• Should have  good communication and vendor management skills to intereact with business across the globe.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
  • Experience in ITIL processes and framework 
  • Ability to collaborate, influence and motivate cross-functional teams
  • Team player
  • Ability and flexibility to adapt to change, including shifting and competing priorities
  • Demonstrated competency collaborative work  with strong abilities in relationship management.
  • Proven ability to work in global companies and delivering solutions across multiple geographies

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.