ANALYST - O365 Exchange Online

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Date: 21-Sep-2021

Location: Bangalore, KA, India

Company: Alstom

Req ID:183010 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

Objective of the Role :

Reporting to IS&T Infrastructure Operations Manager, you as a L2 engineer will be primarily in charge of working on issues and requests related to Exchange online and other Office 365 Services, co-ordinate with UCC L3 Team, Microsoft and other support teams, to ensure Office 365 services are up and running for 80k users spread worldwide.


Organization Structure : 

CITO > CISO & Tech VP > Workplace & Collaboration Service Director > Head of Collaboration Ops > Manager-O365 > Analyst 


Networks and Links : 

Internal :

  • UCC & AD L3 team
  • GEUC
  • Networking
  • Service Now
  • Incident Management
  • IT Security
  • RPA & Automation


External : 

  • GSD Team
  • OSS Team
  • Microsoft


Main Responsibilities : 

  • Responsible for effective coordination with UCC Level 3, Service Desk, Local Support for operations and maintenance of Office365, Exchange on-premise, Exchange Online, Office Proplus.
  • Accountable for Level 2 support for all Office 365 services like, Exchange Online, SharePoint, Teams etc.
  • Work with Service Desk, Local Support and users to trouble-shoots, diagnose and resolve issues. Provide your technical expertise in finding root cause of the problems and preventative actions
  • Maintains high quality customer service to Alstom End users. Works closely with end users in order to understand their issue and resolve.
  • Drive efficiency and reduce total number of Incidents and Service request by Service improvement initiatives.
  • Provide technical knowledge session to ServiceDesk and Local support team to enable them to fix issue.


Educational Requirements:

  • Graduated B.E, B-Tech,
  • Experience of 4-6 years supporting Office 365, Exchange Online, Exchange on-premise and other Office 365 services 


Competencies and Skills

Technical :

  • Strong proficiency with Microsoft Office 365, Licensing, Exchange Online and Exchange On-premise, Outlook client connectivity, Calendaring, Mail flow issues, Office Proplus.
  • Good knowledge of Anti-Spam, Exchange Online Protection (EOP), PowerShell Scripting.
  • Must have knowledge of email Archiving, Data Loss Protection (DLP), eDiscovery, and Retention Policies and Retention Tags, Litigation hold.
  • Must have knowledge of O365 Admin Center and know how to utilize it to support, administer, and troubleshoot O365 issues.
  • Knowledge about other Office 365 services like SharePoint, Teams, OneDrive, Intune is a plus.
  • Basic knowledge of Active Directory, ADFS, Directory Synchronization, Azure Active Directory, Rights Management Services (RMS), Power BI, Power Query, Microsoft Azure cloud platform, and TCP/IP and LAN / WAN networking.


Behavioural :

  • Should be a self-starter, good team player and a contributor
  • Ready to relocate to Bangalore
  • Ready to work in shifts
  • Good Oral and Written Communication skills
  • Adhere to Alstom policies and procedure
  • Technical capable of handling and resolving issues related to Office 365, Exchange Online, Office Apps, Mail flow, EOP, Security and Compliance, PS Scripting, Licensing, Retention Policies, Archiving
  • Knowledge of other Office 365 is a plus
  • Resolve incidents / SRs as per the guidelines and in a timely manner

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

Job Segment: Developer, Sharepoint, Network, Technology