ANALYST - O365 Exchange Online

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time L2 Office 365 Engineer in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your technical and problem-solving expertise in a new cutting-edge field. You’ll work alongside collaborative and innovative teammates.

You'll play a key role in ensuring seamless operations of Office 365 services for our global workforce. Day-to-day, you’ll work closely with teams across the business (UCC Level 3, Service Desk, Local Support), troubleshoot and resolve complex issues, and contribute to service improvement initiatives, and much more.

You’ll specifically take care of Exchange Online and other Office 365 services, but also ensure high-quality customer service to Alstom end users.

We’ll look to you for:

• Coordinating with UCC Level 3, Service Desk, and Local Support for operations and maintenance of Office 365 services.

• Providing Level 2 support for Office 365 services, including Exchange Online, SharePoint, and Teams.

• Troubleshooting, diagnosing, and resolving technical issues while identifying root causes and preventative actions.

• Maintaining high-quality customer service to end users and collaborating with them to understand and resolve issues.

• Driving efficiency through service improvement initiatives to reduce incidents and service requests.

• Providing technical knowledge sessions to Service Desk and Local Support teams.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Graduated B.E or B-Tech.

• 4-6 years of experience supporting Office 365, Exchange Online, and Exchange on-premise services.

• Strong proficiency with Microsoft Office 365, Licensing, Exchange Online, and related services.

• Good knowledge of Anti-Spam, Exchange Online Protection (EOP), and PowerShell scripting.

• Understanding of email archiving, Data Loss Protection (DLP), eDiscovery, Retention Policies, and Litigation Hold.

• Familiarity with Office 365 Admin Center and troubleshooting tools.

• Basic knowledge of Active Directory, Azure Active Directory, and Microsoft Azure cloud platform.

• Strong oral and written communication skills, with a proactive and team-oriented mindset.

• Willingness to relocate to Bangalore and work in shifts.

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines.

• Work with cutting-edge technologies and security standards for digital collaboration tools.

• Collaborate with transverse teams and supportive colleagues.

• Contribute to innovative projects that make a global impact.

• Utilise our flexible and inclusive working environment.

• Steer your career in whatever direction you choose across functions and countries.

• Benefit from our investment in your development, through award-winning learning programs.

• Progress towards senior roles in IT operations or technical leadership.

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.