ANALYST- Microsoft Teams

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Unified Communications Level 2 Engineer in our IT department we’re looking for?

Your future role

Take on a new challenge and apply your robust Unified Communications expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates.

You'll be pivotal in ensuring the seamless delivery of Office365 services to our global workforce. Day-to-day, you’ll work closely with teams across the business (such as the UCC Level 3 Team, Microsoft, Service Desk, etc.), managing end-to-end service delivery and much more.

You’ll specifically take care of PSTN conferencing, VOIP Telephony, Unified Communication, Teams Calling, and Voice and Video systems, but also contribute to the management of other Office 365 Services.

We’ll look to you for:

• Collaborating with various support teams to provide top-notch Unified Communications services

• Administering Microsoft Teams and enterprise voice solutions

• Configuring and managing telephony gateways and protocols

• Troubleshooting and maintaining call quality and system performance

• Participating in incident management and contributing to ITIL processes

• Driving innovation and efficiency in our Unified Communications infrastructure

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• 4-6 years of experience in Unified Communications and Microsoft Teams in an enterprise environment

• Strong knowledge of Microsoft Teams administration and architecture

• Understanding of VOIP, SIP, RTP/RTCP, SRTP, and related protocols

• Adept at managing IP Telephony and troubleshooting network-related issues

• A Microsoft Office 365 certification is a plus

• Excellent communication skills and a customer service orientation

• Familiarity with ITIL processes and ServiceNow ticketing system

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our dynamic working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards specialized roles in IT and Communications

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.