Operations Manager (Services)

Operational Leadership & Service Delivery

• Manage day-to-day operations by overseeing operational teams to ensure train availability, reliability, and compliance with railway safety requirements.
• Develop and manage work schedules and task assignments to ensure the APM fleet is maintained in accordance with established maintenance programs and required inspection intervals.
• Plan, prioritize, and oversee operational workloads, ensuring the Operations Team assigns qualified personnel to complete technical repairs, preventive maintenance inspections, and special projects safely and on schedule.
• Manage reactive operational issues while simultaneously leading long-term process improvement initiatives to sustain operational performance and drive continuous improvement.

Safety, Compliance & Governance

• Ensure organizational processes comply with applicable regulations, Alstom standards, and AZDP safety requirements.
• Develop, implement, and continuously improve operational policies and procedures to support safe and efficient operations.
• Monitor fleet performance and repair effectiveness by auditing completed work, observing maintenance practices, and evaluating staff performance to ensure quality, compliance, and continuous improvement.

Continuous Improvement & Performance Optimization

• Optimize operational workflows and lead organizational change initiatives to improve efficiency, reliability, and overall workforce productivity through continuous improvement and effective communication.
• Integrate new technologies and business processes to enhance operational performance as required.

Cross-Functional Coordination & Stakeholder Alignment

• Collaborate cross-functionally to align operational activities with organizational and contractual objectives.

Educational Requirements

Mandatory:

• Bachelor’s degree in engineering or related field, or equivalent combination of education and experience.

Desirable:

Experience

Mandatory:

• Minimum of 8 to 10 years of total operations-related experience, including at least 5 to 8 years within the railway industry or a comparable technical environment.
• Experience with, or a strong understanding of, automated people mover (APM) operations, maintenance programs, and repair processes within an airport or rail environment.

Desirable:

• Demonstrated resilience and adaptability to work in dynamic operational or shop environments and meet demanding operational deadlines.
• Proficiency in Microsoft Office Suite or similar tools for data analysis, reporting, and performance tracking.

Competencies & Skills

• Proficient in standard business IT tools, including Microsoft Word, Excel, and PowerPoint.
• Demonstrates alignment with AIR values and organizational principles.
• Fluent in English
• Demonstrated leadership capability, with the ability to motivate, guide, and develop teams.
• Strong analytical, problem-solving, and decision-making skills, particularly in complex and time-sensitive operational environments.
• Highly organized and logical, with the ability to manage multiple priorities effectively.
• Strong verbal and written communication skills across technical, operational, and leadership levels.