Engineering Quality Manager

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Date: 23 Jun 2024

Location: Athens, GR

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

 

Purpose of the job:

  • Assure the inspection of Engineering deliverables: (self-)inspections, peer reviews, AVVA (Author Verifier1 Verifier2 Approver),...
  • Stop „non-quality“ of deliverables at the end of every design phase, through challenging Design Reviews
  • Assure an efficient Return of Experiences Process within Engineering, to reduce changes & costs of non-quality.
  • Support Engineering to have Lean & Right First Time Processes (more preventive, less corrective).

 

Reports directly to:

Country Quality Manager

 

Other reporting to:

Site Engineering Director or Site MD

 

Direct Report:

Potentially, other Engineering Quality Managers / Software Quality Managers / PrQSM (Project Quality & Safety Manager) / PQSM (Program Quality & Safety Manager)

 

 Internal Network & Links

  • Quality organization (local/central)
  • Engineering teams ( local/central)
  • Platform team
  • Local process correspondent network

 

External Network & Links

  • Sub-contractors
  • Suppliers
  • Partners

 

Main Responsibilities

Accountability & Authorities

  • Ensure that applicable processes and standards are known and applied by Engineering teams:
    • Promote the references to be used in tenders, projects and programs, such as APSYS, DTRF (Direction Technique France), EI (Engineering Instruction), …
    • support the PrQSM / PQSM / QMS to perform engineering audit / inspection (under the internal audit governance) to check adherence to processes and standards, such as: Verification, Validation, and Requirement management.
    • Alert the relevant process owners in case of deviation and monitor corrective actions when necessary
    • Support process owners to perform transversal analysis of audit and inspection
  • Challenge the engineering strategies by reviewing the Engineering Management Plans (e.g. technical reviews, delivery plan)
  • Ensure deployment of  Critical Item Assessment or Critical Technical Topic activities during tender, project, and programs:
    • Ensure that the CIA / CTT allow to define the relevant Design Review list and DFMEAs (Design Failure Effect Measurement Analysis)
    • Ensure the right DFMEA leaders and Design Review experts are selected
    • Ensure that Design Reviews, DFMEAs and their stakeholders are reflected in the project/program management plans.
  • Makes sure that Design Reviews (DR) and other technical reviews are efficiently held (during tender, project and program):
    • Check quality status of Engineering deliverables (using AVVA, peer reviews, …) as valid inputs for the design reviews
    • Make sure that DR are prepared, involve the expected Quorum, and feed GR process,
    • In Rolling Stock activities, Chair Go concept and Go spec, with the expected Quorum, in order to feed tender process,
    • Ensure applicable DR checklists are used and populated with evidences and associated actions, PICs, and due dates.
    • Challenge conclusions and check consistency of the Design Review vs Project Risks,
    • Ensure MoM is released by Engineering Team, circulated and used to feed DFQ (Design For Quality) checklists
    • Follow action plan and updated Design Review status.
  • Ensure DFMEAs activities deployment in each project: 
    • Assure the expected participation during DFMEA according to the related management plans
    • Ensure expected DFMEAs are performed before respective PGR, and related actions implemented at CGR.
    • Control DFMEA action plan and RPN re-evaluation before GSR
  • Manage Engineering Quality issues:
    • Make sure that issues detected in design review or DFMEA are addressed with actions and resolved in time, for instance with Engineering Single List of Issues (ESLI).
    • Assure that the ESLI routine is held by the PrEM (Project Engineering Manager)/COD (Chief of development)/BTM (Bid Technical Manager) and their team to update ESLI with progress/evidences.
    • In case of modifications with significant cost impact, open Kx in PST (Problem Solving Tool) to launch analysis until  REX.
    • Make sure that Engineering team is included in Customer issues solving process (if needed).
    • Contribute to transversal analysis of engineering issues
  • Lead Improvements related to Return of Experience (REX):
    • Lead local REX committee and propose return of experience to improve Engineering standards and processes,
    • Convey local REX to improve Design Review check lists and/or DFQ (Design For Quality) check lists.
    • Monitor recurrence in project execution with non-recurrence list
    • Contribute to build Lean & Right First Time Engineering Processes (more preventive, less corrective).
  • If the PrQSM is far from the development team, the EQM might take (by delegation) some DFQ responsibilities from the PrQSM.
  • Management (if relevant): Supervise Engineering Quality Managers and Software Quality Managers
  • Job Location / Mobility : Site/Region, with few travels and/or missions

 

Performance measurements:

  • Quality of engineering measured according to Alstom KPIs (BAM, Modifications impact/demerit, ESLI KPIs,…)
  • Design review on time
  • Cost of Non-Quality (CONQ) with Engineering root cause
  • REX effectiveness (Recurrence of engineering issues,…)

 

Educational Requirements 

  Mandatory:

  • MASTER degree in Engineering or equivalent
  • 5 to 10 years of experience in managing Quality tools and problem-solving tools.
  • Knowledge of railway industry (norms, certifications…) would be an asset
  • Management experience (if team management).

Desirable:

  • Coming from Engineering & be selected as potential successor for SED (Site Engineering Director) or direct subordinates of SED.

 

Competencies & Skills 

  • Rigorous and able to deal with different projects and missions. Proactive.
  • Ability to perform audits / inspections.
  • Ability to perform risk analysis (DFMEA,…)
  • Knowledge of problem solving methods and tools (QRQC(Quick Response & Quality Control (Quality tool to analyze defects) / PDCA (Plan Do Check Act) / 8D methodology / Root cause analysis tools…)
  • Knowledge of Alstom quality and engineering standards.
  • Team working in complex organization environment.
  • Technical mastering of railway products.

 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

 

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.


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