Country Quality Director

Country Quality Director Greece and Western Balkans

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Accountabilities & Authorities:

Quality Action Plan:

• Develop Quality Culture & Right First Time Approach.
• Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects. 
• Drives continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues and Demerit

Quality embedded in operations:

• Deploy Quality Policy within the management committee of the Country,
• Ensure Quality and Safety assessment in the products & services delivered to the customers, right of veto on delivery.
• Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls,
• Manage and escalate Top issues impacting safety and customer.

Quality Resources Management:

• Lead, Manage and develop Quality teams and managers within the country.
• Develop the Quality Teams & competences, using quality school, expertise, and APSYS assessments.
• Deploy tools and indicators, and contribute to their improvement

QMS and Process management:

• Evaluate by Internal Audits the quality performance in each process. 
• Ensure the right update about the Quality (QMS) Reference documents, using REX process. 
• Obtain certifications (ex: IRIS, ISO, CMMI) according the strategy of the company

 Performance measurements:

• Customer: Customers surveys done / planned + Actions Plans established
• Right 1st Time: Demerit, Defect/process, FAI, 
• Suppliers: % NC rate / FAI external / Red Suppliers
• Quality Cost:  Function Cost in line with budget + Cost of Non-Quality Job
• Efficiency: Demerit / APSYS maturity level / Training done in time and Efficiency of training verified /DFQ Go On time / OTD
• QMS: Certification audits results

Location / Mobility

• International / regular travel

Position based in Athens

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.