Operational Support Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.

Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Operational Support Manager in Astana (Service Project) we’re looking for?

Strategy

• Ensure deployment of Industrial strategy & processes of the Project
• Propose and supervise deployment of Supply Chain strategy & processes of the Project
• Supervise deployment of Sourcing strategy & process
• Develop a coherent and efficient make or buy analysis to improve the projects QCD
• Prepare the CAPEX request & manage the investment program
• Issue the industrial Management plan

Operations & standards

• Deliver projects according to QCD, Contract and Safety commitments as specified at contract signature & related signed Variation Orders
• Ensure Maintenance Engineering is properly applied starting from ISR
• Configuration and Change Management: CCB attendance and decision-making power for change execution
• Ensure Industrialization is properly executed with respect to Alstom industrial standards, methods and tools
• Support maintenance execution
• Ensure regular project team meeting, follow-up of open items, arbitration and decision-making power for result optimization
• Ensure that requirements in terms of Safety, EHS, special processes, Quality, etc. are properly identified and applied within the industrial processes, standards and documentations throughout depots
• DFQ process: support Gate Review preparation
• Ensure data Industrialization for Maintenance Management System are aligned with industrial efficiency and performance operational requirements
• Ensure the overall capacity is defined and managed
• Implement & monitor sourcing & supply chain strategy and standards
• Support Customer Director in proposing and negotiating variation orders and claims with customer

Performance & Efficiency

• Set up industrial targets and manage performance improvement & efficiency plans
• Industrial KPI dashboard: ensure reporting (daily, monthly, ...) are define & roll out the local action plan, ensure implementation on the field
• Make sure to apply the right footprint & make or buy solution, based on Industrial recommendation
• Ensure that the project operational support function workload needs are well forecasted and anticipated by the Team
• Support Customer Director in getting customer acceptance of the project

Continuous improvement

• Contribute to continuous improvement program in the depots
• Be active member in the Continuous Improvement and Return Of Experience networks

Management

• Animate the Operational support team (engineering, industrialization, sourcing, supply chain)
• Develop Operational support population skills to fulfill project Operational support requirements
• Deliver the Operational support QCD budget
• Align the operational project team with contractual requirements and deliver QCDP commitments of the project
• Coordinate ALSTOM Participating Units
• Animate Project Reviews (WPR, MPR, QPR, CPR/RPR/LPR & DFQ) as per Alstom internal instructions
• Support Risks, Savings and Opportunities reviews

Key Performance Indicators

• Operational Standard KPI’s (Work Order Closure, Productive hours, Efficiency (spend time versus allocated time), define by Central team
• Other Operational KPI’s as defined by the project
• APSYS roadmaps score
• IFR improvement
• Industrial Budget – Capex anticipation and execution

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our hard-working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.