Customer Service Representative

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

In your role as a Customer Service Representative, you will:

Provide customer support in the SunRail customer service call center.  Answer telephones and respond to emails; provide information to the general public, customers, visitors, and other interested parties regarding SunRail services.

Responsibilities

• Operate main security gates, greet persons entering premises, determine nature and purpose of visit, and establish clearance into the facility.
• Answer incoming calls and emails, respond to complaints, providing SunRail and Central Florida Rail Corridor information as necessary.
• Comprehension of train schedules.
• Public notification alerts for interruptions in service.
• Maintain records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Prepare daily reports and tracking logs.
• Customer account management.
• Perform various administrative tasks in support of SunRail Operations and Maintenance as assigned.
• Operate the Lost & Found Department.
• All other assigned tasks.

Qualifications

Required

• High School Diploma or equivalent.
• Strong written and verbal communication skills.
• Proficient in relevant computer and telephone systems.
• 1 to 2 years Customer Service experience in a Call Center Environment.
• Proficient in MS Office.
• Type 40 wpm.
• Bilingual – Fluent in Spanish and English (speaking, reading and writing).

We thank all applicants for their interest; however, only those under consideration will be contacted.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.