Product Introduction Technician

JOB TITLE

Job Title :                                                       Product Introduction Technician

Site Location:                                               Port Elizabeth or Kimberly 

PURPOSE OF THE JOB

Perform hands on technical activities with regards to troubleshooting, repairs, field modification and testing on the 23E Locomotives

ORGANISATION

Organization structure

Product Introduction Management of Site, Region, South Africa, Rolling Stock Product Introduction

Reports directly to:

PI Customer Site Manager

Other reporting to:

None

Direct reports:

None

Network & Links

Internal

• Customer Site PI team
• PI Support team
• RAMS team
• Project Engineering team
• Installation and Test & Commissioning team (if applicable)
• Internal Supplier representatives (Components/PU)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

External

• Customer site team
• Customer maintenance team (if not Alstom)
• External Supplier representative

MAIN RESPONSABILITIES  

Key accountabilities:

1.  Effective performance of Troubleshooting, repairs, Field Modifications, and testing activities

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Support engineer with locomotives dynamic testing activities as per specification
• Carry out Fleet check activities through physical inspection, TCMS events download
• Support operation through helpdesk
• Adhere to all  Fleet Maintenance and Product Introduction processes, procedures, and relevant SOPs during the performance of work activity and presence on work sites.
• Execute test & troubleshooting procedures to evaluate system performance and provide relevant data to the engineer to perform failure analysis
• Physically perform field Modifications e.g., implement change request
• Support specific technical investigations or tests by Engineering or internal/external Suppliers to improve reliability, availability, and general performance of the 23E locomotive fleet.
• Identify and recommends preventative and corrective actions
• Instructs and directs contractors in facilitating repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support handover activities to colleagues, where required
• Report any health, safety, or quality matters to the relevant person immediately.
• Perform fleet check to ensure quality when required

2. Compliance and adherence to Environment, Health, Safety and Quality rules, procedures and policies at all times.

• • Ensure that all quality standards are always met
  • Follow depot/site procedures and instructions, both from the Company and from the customer
  • Ensure that quality standards of components are met
  • Implement 8D Practices and PPS Practices as and when required
  • Ensure Zero outstanding NCR’s
  • Locomotive Configuration – Ensure serialized numbers are logged in MAXIMO
  • I-Forms – Attend to I-Forms; Raise product related Issues; Report Incidents and Complete Actions
  • Comply with all safety related training and ensure up to date certifications as required i.e., working at heights
  • Report all safety concerns as per Company procedure
  • Collaborate with EHS and Quality teams to ensure we put safety first and maintain first class quality

3. Accurate and up to date Reporting and Data management

• • Initiate work through Maximo, update, and close work orders on Maximo
  • Ensure that test documentation is completed  and placed in data file
  • Ensure that accurate reporting of work performed are done on MAXIMO.
  • Ensure accurate and comprehensive reporting after testing activities
  • Ensure that routine testing and type testing documents are completed
  • Ensure comprehensive and accurate failure reporting are done
  • Ensure proper record keeping
  • Support the Service/Commissioning Engineer with reporting where required

4. Model the AIR (Agile, Inclusive and Responsible) values of the Company and always act ethically and compliant

• • Continually model Alstom’s AIR values
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Make an effort to stay relevant and up to date with legislation, new developments, product knowledge, policies and procedures etc.
  • Take ownership and accountability for tasks and activities as well as demonstrate effective self-management
  • Maintain a positive attitude and respond openly to feedback
  • Handle stress in ways that do not negatively impact others
  • Continually share and communicate learnings
  • Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
  • Comply with Alstom’s Ethics and Compliance procedure
  • Complete performance management assessment
  • Take ownership of own development and comply with any mandatory learnings instructed by the Company
  • Always put safety first

Performance measurements:

• HSE - Support strong HSE culture: Safety first – no compromises, no exception. Zero Lost time injuries / accidents
• Operational Execution: Achievement of contractual reliability and availability (milestone) targets
• Quality Performance: Ensure locomotives dynamic testing, field modifications and maintenance repairs are completed as per requirements and on time
• Customer Collaboration: provide technical expertise to customer
• Leadership and Engagement: Good team player with interpersonal and communication skills
• Governance: accurately capture and maintain data on maintenance management system (Maximo), always ensure ethics and compliance

 MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Diploma in Engineering (Electrical/Electronics/Electromechanical) or Trade Test Electrical Fitter
• Fluent English

Experience

Mandatory:

• 2-3 years relevant working experience post qualification.
• Sound Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic systems)
• EHS knowledge and exposure within the working environment
• experience in Industrial activities related to Electrical, Control, onboard communications & network systems within process industry, railways, or factory automation
• Ability to read drawings and Schematics
• Proven track record of using Test, Faultfinding and repair tools and equipment.
• Proven track record of working with MS Office suites including

Desirable:

• Multidisciplinary Concepts in Railway Engineering
• Rolling Stock experience will be an advantage
• Advanced knowledge in IT Tool and smart devices
• System Diagnostics experience will be an advance.

Competencies & Skills

• Ability to have a good communication with other colleagues and other functions (engineering, manufacturing, industrial, quality
• Ability for problem-solving and efficient decision-making in environment
• Ability to work across sites/functions in a multi-cultural environment
• Literate with MS Office suite
• Understanding of  computer System Diagnostic skills
• Reading of drawings and schematics
• Sound Mechanical and Electrical Fault-finding skills
• Solid Electrical / Mechanical background and understanding of engineering principles
• Accurate and analytical fault reporting and report writing
• Knowledge of the Occupational Health and Safety Act and Quality principles
• Knowledge of maintenance engineering principles
• Maximo knowledge will be an advantage
• Willing to travel between sites if required
• Good interpersonal and communication skills
• Willing to work shifts and standby as and when required
• Good team player and be able to work in a team
• Valid Driver’s License
• Must be capable of working independently