Customer Service Assistant Co-ordinator

Req ID: 454249

Location: Plymouth

Appointment Basis: Permanent

Apply by: 23/05/2024

Excellent Salary with benefits including pension and life assurance

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Alstom is the UK & Ireland’s leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider. Alstom have built, or are building, just under 40% of the UK mainline train fleet, as well as the entire fleets in service with London Underground and Dublin Luas. We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure, and signalling.

Your future role

Take on a new challenge and apply your administrative and communications expertise in a new cutting-edge field. You’ll report to the customer services manager), and work alongside our new professional and dedicated customer service teammates.

You'll directly communicate with project and materials managers along with our Plymouth and Hatfield sales team. Day-to-day, you’ll work closely with teams across the business you will be responsible for liaising with materials professionals and stores colleagues to ensure timely despatch and invoicing of goods and products to multiple projects across Alstom and much more. You’ll specifically take care of invoicing throughout the financial year but also day to day managing projects needs ensuring timely despatch of goods to multiple projects and sites.

We’ll look to you for:

• Managing spreadsheets.
• Material control.
• Timely response to colleagues.
• Regular KPI management and reporting.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Experience or understanding of Microsoft office.
• Knowledge of SAP or other ERP systems preferable.
• Familiarity with dealing with customers directly and indirectly.
• Self-motivated with a desire to learn.
• Able to work independently.
• A strong team player, with effective interpersonal skills.

What we offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

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