Customer Director Philippines

Req ID:451292 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Purpose:

• Manage a portfolio of customers and be the single point of contact  for customers.
• Grow business with customer, monitor project execution and profitability and ensure customer satisfaction and loyalty.

Key accountabilities:

• Act as the main point of contact for customer, and the prevalent authority on all customer issues.
• Champion a customer-centric culture across the company.
• Secure and regularly measure customer satisfaction.
• Guarantee the needed customer intelligence to feed back into our organization all business opportunities as well the trends and concerns to maintain and increase our presence against our competitors.
• Grow business by selling existing/new products to existing customers to maximize revenue and profits. Identify new business opportunities with customers, understand customer needs, gather customers’ key data including budgets.
• Be the tender leader and therefore lead the tender team.
• Contribute to negotiations during tender phase and ensure efficient hand over between tender phase & contract phase.
• Contribute to the success of the project execution, in partnership with Project Manager.
• Manage the Profit & Loss of the project, in partnership with Project Manager / Project Director. Ensure timely invoicing and cash collection.
• Apply ALSTOM rules on ethics and compliances in all selling & customer management activities.
• Use of Alstom standard tools.

Required Experience and Competencies:

• Graduate Degree in Engineering or Business field. Master of Business Administration or in Engineering preferred.
• Over  15-20  years of experience in the Rail related industry or project organization.
• Strategic thinking, entrepreneurial attitude, innovative and creative,  cultural awareness, railway technology knowledge.
• Experience in a business development, sales or marketing role; international experience would be an asset.
• Excellent communicator with solid experience in leading teams and in people management.
• Good commercial knowledge for assessing business risks and opportunities.
• Resilient and able to deliver operationally in a demanding and changing environment.
• Intermediate contractual & legal knowledge and negotiation skills.
• Excellent leadership quality and Relationship Management.
• Sensitivity to different cultures.
• International mind set with good language skills.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.